Lead Fire Alarm Technician

The Hiller Companies, LLC has an immediate opening for Lead Fire Alarm Technician.  If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal – making the world a safer place.

Job Summary: A Lead Fire Alarm Service Technician is responsible for overseeing and performing inspections, testing, repairs, and maintenance of fire alarm systems to ensure compliance with regulatory standards and optimal safety for occupants. This role involves leading a team of technicians, mentoring entry level field technicians, and serving as the primary point of contact for clients, contractors, and regulatory authorities.

Key Responsibilities:

• Lead and mentor a team of fire alarm service technicians, providing guidance, training, and support to ensure high-quality work and team development
• Coordinate and oversee complex projects, delegating tasks and ensuring efficient resource allocation
• Serve as the primary technical expert, providing advanced troubleshooting and problem-solving for complex system issues
• Collaborate with management to develop and implement service strategies, process improvements, and team performance metrics.
• Conduct routine inspections and testing of fire alarm systems, to identify and address any issues or deficiencies, as per NFPA requirements
• Prepare detailed reports documenting inspection findings, test results, and any related deficiencies or non-compliance issues observed, in accordance with NFPA codes and standards.
• Inspect, test and evaluate alarm system components
• Perform maintenance tasks on fire alarm systems
• Conduct quality assurance checks on team members' work to maintain high standards of service
• Respond promptly to service calls and emergency requests, diagnosing problems and implementing solutions to restore system functionality.
• Participate in client meetings to discuss large-scale projects, system upgrades, or complex technical issues.
• Document all service activities accurately and thoroughly, including inspection reports, work orders, and parts usage, and customer notes, using the Service Trade operations platform.
• Work closely with Deficiency Sellers to provide detailed inspection reports, material needs, and other job- related notes, to prepare and deliver repair estimates in a timely manner
• Interact professionally with clients to schedule work, discuss inspection findings, address any concerns or questions, and provide recommendations for system upgrades or improvements
• Work closely with Service Coordinator(s) to optimize work orders, material requisitions, and job scheduling, focusing on efficiency, productivity, and customer satisfaction.
• Maintain a clean and organized work environment, always adhering to safety guidelines, protocols, and procedures.

What We Are Looking For:

• High school diploma or equivalent; associate's degree in fire protection technology or related field preferred.
• Minimum of 5 years of experience in fire alarm system installation, maintenance, and repair in commercial and industrial settings.
• Fire Sprinkler System experience strongly preferred
• NICET Level II certification preferred: NICET Level III highly desirable.
• Comprehensive understanding of fire protection codes, standards, and regulations, including NFPA 13, NFPA 25, and relevant building and fire codes.
• Proven leadership experience, with the ability to mentor and guide team members effectively.
• Advanced troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
• Excellent communication and customer service skills, with the ability to interact professionally with clients, team members, and regulatory authorities.
• Proficiency in project management and scheduling software.
• Valid driver's license with a clean driving record.

Physical Requirements:

• While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and is occasionally required to lift and/or move heavy objects.
• Ability to lift and carry up to 50 pounds.
• Comfortable working in various environments, including industrial facilities, commercial buildings, and outdoor settings, which can potentially expose employees to noise, dust, heat stress, thermal stress, low light conditions, heights, etc.
• Capable of standing, walking, bending, and kneeling for extended periods.
• Ability to work at heights and in confined spaces as needed, which would require use of fall protection equipment and other safety devices
• Capable of using hand and power tools, including specialty tools resulting in cutting, grinding, drilling, fastening and other methods resulting in torque, vibration, noise, etc.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.  

We are proud to operate according to our Core Values:  Passion to Perform, Trust to Act, Act Responsibly, and Make it Fun.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short term disability, voluntary long term disability, critical illness & accident insurance and paid time off.
• Company-provided training, tools, and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs.
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers, and together, let’s make the world a safer place.