Service Coordinator

The Hiller Companies, LLC has an immediate opening for Service Coordinator.   If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. 

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal – making the world a safer place.

Job Summary: We’re looking for an organized and energetic Service Coordinator to support our team. In this role, you’ll work closely with service managers and technicians, helping to schedule and coordinate services like inspections, repairs, and maintenance. You’ll also be the go-to contact for our customers, ensuring everything runs smoothly and efficiently.

Key Responsibilities:

• Schedule and manage daily service activities for technicians
• Communicate with customers about service timelines and updates.
• Monitor technician progress and keep customers informed of any changes.
• Assist with paperwork, including inspection documentation and work orders.
• Resolve any issues that arise with customer satisfaction or job progress.
• Help identify potential opportunities for additional services.
• Support sales teams when quotes or additional services are needed.
• Maintain strong relationships with customers and coworkers.
• Other duties as assigned.

What We Are Looking For:

• 2+ years of customer service experience in a business setting.
• Experience in a service-related role, ideally within life safety, security, or communications.
• Great communication skills – you're confident talking to customers and coworkers.
• Strong organizational skills and attention to detail.
• Comfort using computer systems like Microsoft Office and the ability to learn new software quickly.
• Experience with CRM software

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values:  Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.