Student Employee - Junior Enrollment Counselor

JOB DESCRIPTION:

As a Junior Enrollment Counselor, you are an extension of a traditional or non-traditional enrollment counselor and oftentimes the first point of contact to prospective students at Southeastern University. In this role, you will be assigned to an enrollment counselor whom you will assist in day to day tasks, including but not limited to, phone calls, emails, and text communication with prospective students. 

JOB EXPECTATIONS/SKILLS:

• Work a minimum of 12 hours per week
• Display enthusiasm for SEU and the student experience
• Excellent verbal and written communication skills
• Time management 
• Reliability
• Professionalism
• Friendly, personable, and engaging 
• Ability to be flexible with daily tasks

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

(OTHER DUTIES MAY BE ASSIGNED) 

• Assist admission staff with daily responsibilities. 
• Communicate with prospective students via phone calls, emails, and mailings.
• Contact students about application status and any missing items. 
• Listen to and respond to voicemails, when needed. 
• Answer emails as designated by admission staff. 
• Mail information to students, when requested. 
• Record all correspondence in Salesforce. 
• Input inquiry cards into CRM. 
• Assist with P-Card allocations. 
• Maintain communication with the admission counselor during travel season. 
• Assist and greet campus visitors at the front desk. 
• Assist with Visit Events. 
• Work with the Director of Enrollment to improve systems and processes. 
• Meet with the Director of Enrollment at least once a semester. 

BENEFITS/OPPORTUNITIES:

• Professional development
• Internship hours
• Positive work environment 
• Potential for future full-time role

EDUCATION   

Required Education:

High School/GED

Preferred Education:

Some college

EXPERIENCE 

Preferred:

Prior administrative, clerical, or customer service experience is desired.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• Actively enrolled student at Southeastern University
• Exceptional customer service skills
• Communication Skills: Excellent verbal and written communication skills required.
• Problem-Solving: Capacity to think critically and propose solutions to risk-related challenges.
• Maintain confidentiality and professionally perform duties through on-the-job experience and training.
• Time Management: Strong organizational skills to handle multi-tasking
• Analytical and Decision-Making Skills
• Organizational skills
• Strong work ethic
• Attention to detail
• Self-starter
• Dependable
• Ability to work independently and as a team
• Eligible for federal work-study

 Preferred:

• MS Office Suite (Word, PowerPoint, Excel)
• Google Workspace

WORK ENVIRONMENT 

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, and harassment, including sexual harassment. 

• This position is considered non-essential for the purposes of Emergency Response. 

Physical Requirements: 

Sitting: Frequent sitting at a desk or workstation for extended periods.

Computer Use: Constant use of a computer, keyboard, and mouse for data entry and report preparation.

Communication: Frequent verbal and written communication with internal stakeholders.

Vision: Constant visual attention to detail for reviewing documents, data entry, and reading printed and electronic information.

Hearing: Constant listening to understand and interpret verbal communication in meetings, phone calls, and other interactions.

Travel:

No

Schedule:

Hours are flexible and will vary based on business needs and the student's school schedule.

TRAINING

As required by supervisor 

SAFETY 

• SEU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. 
• Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. 
• Work-related injuries must be immediately reported to Security and Human Resources. When life or limb are at risk, please dial 911. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources within 24 hours of the incident. 
• Emergency Employees report for or must remain at work in emergency situations.  Dismissal or closure announcements do not apply to this position, unless instructed otherwise by your direct supervisor or a member of the Leadership Team.  

SCREENING

All full-time and some part-time positions at SEU are deemed security-sensitive and require background checks. Employees required to drive their own personal vehicle, a rental car or an SEU vehicle in performance of their duties must pass an MVR records check and meet the requirements of the University’s insurance carrier in order to meet the requirements of the position.

DISCLAIMER

SEU is an at-will employer.  This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The employer retains the right to change or assign other duties to this position.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

SEU is committed to providing a workplace that is free from unlawful discrimination and harassment. All forms of discrimination against or harassment of a person because of his or her identification within a protected category are strictly prohibited and will not be tolerated. This prohibition applies equally to conduct by and against employees, vendors, visitors, and students.

Southeastern University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, sex (including pregnancy), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. The equal opportunity policy will apply in University programs and activities, and all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination and all other terms, conditions and privileges of employment. All employees of Southeastern University, by continued employment, agree to abide by the policies contained in the Employee Handbook and in the SEU Mission, Vision, Statement of Faith and Community Covenant.