Account Manager-Grand Rapids, MI

Who We Are

Founded in 1953, Electrical Components International (ECI) is one of the world’s leading suppliers of electrical distribution systems, control box assemblies, and other critical engineered components for diversified markets. With 25,000 employees and 37 global manufacturing locations, ECI is the trusted partner to market leaders with 500+ customers. At ECI, we power smart, connected, and electrified solutions^TM that help solve the most complex challenges.

Since 2020, we have embarked on a successful journey to transform the company, delivering significant value to our customers, investors, and employees. As part of our strategic plan, we have defined key pillars to support and accelerate our growth trajectory. One of these core pillars is focused on driving excellence through enhanced capabilities, tools, and processes. To execute our strategy, we are looking to strengthen our organization with an Account Manager for our OMNI division.

Key Responsibilities

The Account Manager will report to the Sr. Vice President, Sales for OMNI in the Grand Rapids, MI location. The Account Manager is accountable for strategic growth and support of assigned customers in the automotive OEM and tier markets.  Responsibilities include developing strong relationships with customers, connecting with key stakeholders and preparing sales reports. Regular communication is critical for keeping things positive and productive, and Account Managers need an organized system for sharing information, proposing solutions and giving updates.  Must be able to read prints and ensure RFQ packages are complete and accurate.

In this role, they will:

• Ensure high level of support for all assigned customers and prospective new customers; gaining new and maintaining existing business with the highest possible long-term profitability
• Continuously monitor “total customer satisfaction” through formal (scorecards, key performance indicators) and informal means
• Overcome challenges by proposing solutions to issues and communicating opportunities for improvement internally to effectively lead resolution of issues (quality, delivery, technical support, price)
• Engage in activities to enhance profitability i.e. raw material pass through, collection of obsolescence costs, terms compliance, cost reductions
• Partner with Customers’ Purchasing and Engineering Groups but also maintain relationship with other Customer Groups such as Operations, Scheduling, Quality
• Effectively manage time between supporting current business and developing new business in complex and dynamic environment
• Receive RFQs for business and follow documented procedures to gather the information necessary to provide a quotation to the customer in a timely manner
• Coordinate and lead regular business reviews with key customers, requires effective preparation, facilitation and follow-up
• Proactively anticipate and resolve issues with customers or stakeholders and escalate timely to leadership
• Collaborate with supervisor to develop an annual sales plan and to achieve or exceed the sales
• Prepare regular sales reports and forecast updates as necessary (requires strong Excel)
• Work collaboratively and strategically with ECI technical groups to develop new business opportunities and execute cost take out activities at assigned customers
• Aid in the coordination of internal activities to support customer projects. i.e. product development, program management, operations management, customer support
• Lead negotiation of customer contracts and coordination of ECI internal team members following defined process
• Help evaluate and improve the business systems of the Sales Group
• Work independently but frequently inform supervisor of activity
• Able to work effectively in a home office
• All other duties and projects as assigned

Education & Experience

• Bachelor’s degree from an accredited four-year college or university. Technical degree is preferred but not required.
• Minimum 3 years of strategic selling with strong preference for industry experience within the supply base similar to Omni; specifically in a transportation, agriculture and construction, automotive, or similar OEM
• Strong communication skills with ability to interface with internal and external customers in fast paced and complex environment
• Effective presentation, negotiation and communication skills, both oral and written

Knowledge, Skills & Abilities

• Strategic mindset and consultative selling approach
• History of execution and delivering results
• Proven analytical and problem-solving skills; strong critical thinking skills required
• General business skills including negotiation, organization, good judgement, emotional intelligence, initiative and ability to drive results with a diverse cross functional team.
• Proficiency in Microsoft Office, especially PowerPoint and Excel
• Must be willing to travel frequently (up to 40%)
• Business acumen with a solution-oriented approach
• Must have an extremely proactive approach and take strong initiative and ownership

Company Values & Job Competencies

• Company Values: Safety, Accountability, Integrity & Ethics, Respect & Empathy
• Core Competencies: Communication, Teamwork & Collaboration, Flexibility & Adaptability
• Individual Contributor Job Competencies: Quantity & Quality of Work, Technical Skills & Continuous Learning
• Supervisor & Manager Job Competencies:  Decision Making, Developing Others, Continuous Improvement
• Director & Above Job Competencies:  Leadership, Strategic Thinking, Results

Physical demands, Work Environment & Work Schedule

Never = 0 hours daily; Occasional = up to 3 hours daily; Frequent = 3-6 hours daily; Constant 6 to 8+ hours daily. 

Primary Location

• This position is a remote position

Our Culture

At ECI, we live by our core values of respect, empathy, accountability, integrity, and ethics. Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different perspectives and encourage new ideas.

Our commitment to operational and commercial excellence begins with our commitment to ethical excellence. We deliver results as One Team and follow through on our promises.

ECI only accepts applications through the “Careers” tab of its corporate website at www.ECIntl.com. Occasionally, our job descriptions end up on third party job sites. If you’re viewing this job description on a site other than ours, please go to www.ECIntl.com and click on “Careers” under the History of ECI tab across the top of the page.

The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ECI, and its subsidiaries are Affirmative Action and Equal Employment Opportunity employers. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the protected categories under all Federal, State, and local laws. For more information, please click on the following links: About the EEO law and EEO law supplement.

Electrical Components International is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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