Job Summary
Turndown guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
Essential Functions
- Normal shift times will be from 4pm to 8:30pm, however there may be opportunities for more hours.
- Comply with NOBU CHICAGO service standards
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Always maintain positive guest relations.
- Be familiar with all hotel services, features and local attractions and activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Transport cart with cleaning supplies, turndown amenities and linens to assigned guest room and position securely.
- Turndown guest rooms according to NOBU CHICAGO Service Standards. Only turndown beds based upon guest in the room. (ex-only the side the guest is sleeping on)
- Tidy guestrooms intelligently respecting how the guest is using the room and return amenities to their original positions
- Pair all shoes and neatly arrange their items taking care to leave them in guest view
- Intelligently arrange guest change and jewelry placing them on a linen or small jewelry dish
- Replace all used stationery and amenities upon turndown
- We remove or replace all soiled cutlery and glassware as the situation requires
- If we place guest clothing in the closet, we will leave a note on the closet door to notify the guest
- We place guests wet clothing on a hanger in the bathroom
- We replace all used towels at Turndown
- We will place a bathmat in the bathroom
- We will replace all hotel amenities if any is used
- We will place an eyeglass cleaning cloth next to the guest glasses
- We ensure all debris is removed from the room
- We ensure the bathroom is immaculately cleaned, showing no signs of use
- We place all guest toiletries including his or her toiletry bag on a linen and arrange all products that are on the counter with their labels facing forward, grouping similar products together
- If a guest has a book or magazine, we will place a bookmark or ribbon and the open and close the item
- If a guest has personal papers or work materials leave them untouched, unless they are on the bed in which case, we will move them to the nearest desk or table taking care not to disturb their original condition.
- If a guest has a wallet or purse or other sensitive items in the room, we will leave them untouched, unless they are on the bed in which case, we will move them to the bedside table and place them on a linen
- When guests have electronic items that are not plugged into an outlet, we will take care to neatly wrap the cord with a Velcro ribbon
- Upon Turndown we will offer the guest that highlights our cuisine, our local flavor, our philosophy of wellness
- We ensure that if a guest has placed laundry in our hotel supplied bag, we ensure the laundry is cleaned as requested and we replace the laundry bags
- Turndown rooms between the hours of 5:00 pm to 9:00 pm
- Empty trash containers.
- Turndown bed according to hotels standards replace dirty bed linen and.
Other Duties
- Comply with NOBU CHICAGO service standards
- All colleagues are required to fully comply with the hotel and departmental rules, regulations and policies for the safe secure and effective and environmentally friendly operation of the hotel procedures and recycling efforts.
- Attend and participate in all hotel and or department meetings. training sessions and other informational meetings
- Comply with hotels attendance policy
- Comply with hotels grooming standards for both uniformed and non-uniformed colleagues
- Comply with hotels service and behavioral standards towards our guest, vendors and fellow colleagues including but not limited to ensuring proper phone etiquette. courteous and respectful behavior and maintaining a friendly and positive attitude
- Make up cribs and rollaway beds.
- Stock cleaning supply caddies.
- All other duties as assigned
- Navigates each shift fluidly and freely performs duties outside of assigned classification
- Make up cribs and rollaway beds.
- Stock cleaning supply caddies.
- All other duties as assigned
- Navigates each shift fluidly and freely performs duties outside of assigned classification
