Director of Rooms
Why Join Walker Hotel Tribeca?
At Walker Hotel Tribeca, we pride ourselves on creating an environment that fosters innovation, teamwork, and a deep appreciation for hospitality. As Director of Rooms, you will have the opportunity to lead a passionate team, drive operational excellence, and contribute to a one-of-a-kind guest experience in the heart of New York City.
Job Summary:
Walker Hotel Tribeca is seeking an experienced and dynamic Director of Rooms to oversee and manage the Front Office, Housekeeping, and Engineering departments. This role is responsible for ensuring exceptional guest experience, operational efficiency, and high service standards while driving revenue and cost management. The ideal candidate is a strategic leader with a strong background in luxury or boutique hospitality and a passion for delivering personalized service.
Essential Duties:
- Oversee the daily operations of the Front Office, Housekeeping, and Engineering departments, ensuring seamless coordination and efficiency.
- Establish and implement policies, procedures, and service standards to uphold the Walker Hotel brand experience.
- Monitor and maintain the highest level of cleanliness, safety, and guest satisfaction.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with quality standards.
- Foster a guest-centric culture by training and empowering staff to provide personalized service.
- Monitor guest feedback, online reviews, and survey scores to identify and implement areas for improvement.
- Handle VIP guest requests, service recovery situations, and escalated guest concerns with professionalism and poise.
- Recruit, train, and mentor department heads and team members, fostering a culture of engagement and excellence.
- Promote teamwork and collaboration across departments to enhance operational synergy.
- Partner with the Engineering team to maintain the hotel’s infrastructure and ensure preventative maintenance programs are effectively executed.
- Utilize hotel management systems (PMS, POS, and CRM software) proficiently for operational tasks and reporting.
- Ensure compliance with all local, state, and federal regulations, including health and safety standards.
- Oversee risk management, emergency procedures, and crisis response training for staff.
Physical Requirements:
- Ability to stand and walk for extended periods during inspections and daily operations.
- Capability to lift and carry up to 25 pounds when necessary.
Specific Requirements:
- Implement and manage sustainability initiatives within the Rooms Division.
- Coordinate with external vendors and service providers to support departmental needs.
- Stay updated with industry trends and innovations to enhance the guest experience and operational efficiency.
