Guest Services Staff - Rothman Orthopaedics (ROT 0503)

Job Purpose

This is a seasonal position and performs duties for a variety of positions with primary focus on excellent customer service at a busy roller rink.

Duties and Responsibilities

• Practice excellent customer service
• Greet all guests promptly and politely
• Ability to give guests proper directions to the facility within local surrounding area
• Communicate clearly and professionally with guests and staff
• Execute policies and procedures professionally and accurately
• Accurately handle cash and register transactions
• Process transactions for purchases and rentals
• Responsible for alerting managers on any discrepancies with the cash register
• Pass out skates to guests
• Return skates to skate racks
• Disinfect skates
• Clean/wipe down skates upon return
• Use skate sharpening equipment to sharpen skates
• Daily cleaning tasks within department
• Required to attend all training sessions and staff meetings
• Maintain a clean and safe facility
• Required to be ready to work immediately at time of scheduled shift
• Assist customers with equipment
• Any other duties as assigned

Qualifications

• Must be available to work evenings, weekends, and holidays
• Must be at least 16 years of age
• Excellent customer service experience
• Cash handling experience preferred
• Must be willing to comply with all federal, state, and local COVID mandates/guidelines which may include but are not limited to: mask requirements, mandatory vaccinations, social distancing, proper PPE, etc.

Working Conditions

Position is located at a recreational or outdoor facility. Work may be done both indoors and outdoors.

Physical Requirements

Position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, pulling and roller skating.