Director of Community Mental Health Support

Unlicensed $100,000.00-110,000.00; Licensed  $110,000-120,000.00 (DOE)

POSITION OVERVIEW:

The Director of Community Mental Health Support (Director) manages all aspects of the programs assigned to them including supervising program leaders, establishing treatment guidelines, coordinating with funders, developing and implementing training and quality assurance processes, completing hiring and disciplinary action as needed, establishing and facilitating program meetings, coordinating across La Familia programs and departments, maintaining knowledge on regulatory and treatment standards, and ensuring the success of the services provided in the programs. 

This Director will maintain a portfolio of programming, which is subject to change with prior notice, and currently contains the following programs that integrate behavioral health services or access to the behavioral health treatment system with community-based supports, including outreach, workforce, and case management:

• In-Home Outreach Team (IHOT)
• Sally’s Place Peer Respite Home
• Working Wellness (CalWorks Program)
• Forensic Peer Respite Home

This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities: 

Department Leadership and Program Standards:

1. Leads overall program design, strategic planning, implementation, and program growth for assigned programs. 
2. Participates in all parts of approved work plan elements for assigned contracts, as needed. 
3. Collaborates to develop, maintain, and verify quality standards for the programs.
4. Provides effective advocacy with local partners, service providers, public officials and other stakeholders that strengthens the communities services.
5. Actively network and collaborate with internal and external stakeholders to enhance program services and agency objectives.  
6. Lead and collaborate on special projects related to the success of assigned programs.
7. Oversee and direct recruitment processes, including using network connections to identify appropriate entities for staff recruitment, develop and update job descriptions and interview questions, and advise program leadership staff on final staff selections and onboarding.

Staff Management and Supervision:

1. Provide leadership and supervision to management and supervisory staff, including, but not limited to
   1. Weekly individual supervision meetings with direct report leadership staff.
   2. Training and coaching regarding supervisory skills and strategies (e.g., enacting disciplinary action).
   3. Regular informal feedback (in addition to organizationally determined formalized feedback processes) ensures that all staff continue developing professionally over time.
2. Provide leadership for direct service and administrative staff in collaboration with management/supervisory staff:
   1. Develop, maintain, update, and distribute Program Manuals for each program and Staff Orientation materials.
   2. Establish and enforce expectations related to professional, ethical comportment.
   3. Develop, edit, and implement training processes and materials for all staff.
   4. Support placement of Graduate Trainees within programs in collaboration with the Multicultural Psychotherapy Training Institute.
   5. Provide backup administrative and clinical supervision for all program managers under their supervision.
3. Establish and track performance expectations for all programs and staff members, most notably hours of billable services, documentation standards, and quality clinical interventions. Also, collaborate to develop, maintain, and verify quality standards for the program in collaboration with La Familia’s Quality Assurance Department.
4. Oversee work product of independent contractors, as appropriate. 

Contract Management: 

1. Review and understand all elements of program contracts regularly (no less than annually), including performance expectations, staffing levels, reporting, regulatory bodies, policy requirements, and program meetings.
2. Collaborate with La Familia’s Strategy & Development and Administrative staff in identifying, pursuing, and fulfilling appropriate funding opportunities for the Department or Agency.
3. Collaborate with La Familia Executive Team and Controller regarding managing the departmental budget(s).
4. Serve as a liaison with all funders on programmatic and operations issues when necessary. Communicate effectively, proactively, and professionally with funder representatives at all levels.

Other 

• Complete internal reports as requested by executive and administrative staff members.
• Attend training, monitor trade publications, and participate in events relevant to key responsibilities.  
• Track and regularly report on key metrics for responsible function areas.
• Leads and collaborates on special projects related to agency objectives as appropriate.

QUALIFICATIONS & EXPERIENCE:

• Master’s or doctoral degree in social work, psychology or related field, and licensure with the California Board of Behavioral Sciences (LMFT, LCSW, LPCC) or Board of Psychology (Licensed Psychologist) for no less than 2 years plus receipt of at least 6 hours of continuing education units pertaining to supervision strongly preferred;
  • Candidates who are post-education but accruing hours toward licensure with California Board of Behavioral Sciences (AMFT, ASW, APCC) or Board of Psychology (Psychologist) or other certifying bodies such as CAADC will be considered.
  • Candidates with experience managing mental/ behavioral health-related programs, regardless of licensure, will also be considered. 
• Demonstrate extensive knowledge of effectively integrating behavioral health treatment/access with community-based programming using various, evidence-based approaches.
• Experience working with staff with lived experience is strongly preferred. 
• Minimum of 4 years of experience in clinical and/or community-based program management and oversight.
• Bilingual in English/Spanish preferred.
• Familiarity with Alameda County’s use of  Clinician's Gateway/ SmartCare/ County EHR systems preferred.
• Ability to clearly articulate La Familia’s mission and vision to engage multiple audiences.
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed. 
• Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties. 
• Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver’s license
  • Auto insurance:  Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.   

BENEFITS:

• Excellent Health benefits package for you and your family including:
  • Medical/dental/vision benefits with 95% employee & 80% dependent employer premium contribution and employer paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support yours and your family’s wellbeing and finances 
• Pet Plan Benefit:
  • PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
• Supportive/Collaborative work environment 
• Opportunities for Growth and Professional Development
• License and Certification renewals reimbursed