POSITION OVERVIEW:

The Case Management Specialist supports residents at Les Marquis and Banyan House move toward self-sufficiency and secure a more permanent place to call home. The Case Management Specialist strives to provide a high level of customer service to our residents at all times and executes operational tasks while on site. The goal of the Case Management Specialist is to ensure the security and safety of the site and its residents, carry out shelter guidelines and schedules, handle crisis situations, and assist residents as needed. Les Marquis House is a 24-hour facility; Shelter Monitor staff work one of several shifts. We are currently seeking candidates for the following shifts:

We are currently seeking candidates for the following shifts (Note: Schedule may vary based on program need):

•  Saturday and Sunday 12:00 a.m. - 8:00 p.m. 

Essential Job Functions and Responsibilities: 

Case Management

• Screen applicants via phone interviews; record documentation; refer to Program Manager/Program Lead as appropriate.
• Conduct intake interviews; complete intake/exit and HMIS documentation for program entry and exit.
• Research and provide referral sources for residents.
• Assist residents on accomplishing weekly Action Plan goals established with Program Manager/Program Lead; collect all documentation as needed; record daily plans and activities in case notes
• Respond to resident requests; provide guidance and direction to residents in support of their action plans
• Complete follow-up forms for former resident calls as received 
• Maintain resource binder with up-to-date materials as received
• Maintain Master Log binder with updated forms
• Make copies of forms needed for day to day operations and case management
• Document case management services and complete service log

Supervise Facility and Resident House Activities

• Enter data in appropriate logs and records (daily entries in logs and case files, waiting list, donations records, etc.)  
• Handle crisis situations: illness, emergencies, etc.  
• Monitor resident signing in and out of facility, and meal logs 
• Receive, sort and store/dispense donated items; fill out donation paperwork  
• Perform building security and cleanliness checks; inspect common areas, doors, windows, alarms as scheduled  
• Inspect and sign off on resident chores  
• Carry out facility guidelines and schedule  
• Accomplish all items on daily shift checklist  
• Provide child care (usually with assistance from volunteers and Activity Leaders) when parents are in life skills classes

Food Services

• Maintain kitchen area as specified on shift checklist  
• May prepare breakfast/dinner for 20+ residents. Follow FESCO guidelines on cooking healthy meals.  
• Check off meals in the roster and ensure that residents sign up for meals and save plates. 

HMIS Data Input

• Responsible for entering data recorded on HMIS Intake and Exit Forms for all residents.

 Other 

• Facilitate or lead life skills workshops for residents
• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate 
• Other miscellaneous duties as appropriate

QUALIFICATIONS & EXPERIENCE:

• High School Diploma or equivalent Required  
• Minimum 1 year of experience working with individuals and families in crisis, homelessness, substance use, and/or mental health issues.  
• Experience working in an outreach, shelter, drop-in, or residential setting preferred.  
• Willingness to be flexible with work schedule (weekends may be required for special events/coverage support).  
• TB tested (Tuberculosis Cleared)  
• ServSafe Food Safety Certification within 30 days of hire (La Familia will provide)  
• CPR and First Aid Certified (La Familia will provide)  
• Proficient computer skills (Excel and MS Office)  
• Clean DMV record, reliable transportation, valid and current insurance and Driver’s License required  
• Spanish Bilingual Preferred
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed. 
• Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties. 
• Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver’s license
  • Auto insurance:  Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.   
• Current state-mandated guidelines requires employees in this position to be fully vaccinated against COVID-19, including booster shots. Accommodations may be available as required by law.  Applicants who are offered a position will be asked about their vaccination status and applications will be required to provide proof of vaccinations against COVID-19 including booster shots. The agency can provide accommodations as required by law in certain circumstances. 

BENEFITS:

• Work-life wellbeing & excellent work hours
• Supportive/Collaborative work environment 
• Opportunities for Growth and Professional Development
• License and Certification renewals reimbursed