Peer Case Manager

POSITION OVERVIEW:

We are seeking a Peer Case Manager to join the team of our TAY Restorative Reentry Program. The Peer Case Manager provides comprehensive case management to adults 18 to 25 years of age who are impacted by the Criminal justice system and who may be diagnosed with mental illness and/or substance use disorder. Comprehensive case management and peer navigation services will take place via interviews with clients and family members; initial and ongoing psychosocial assessments and linking clients and helping them maintain connection to community providers and resources. The Peer Case Manager also works collaboratively with the Program Manager to address client needs and receive guidance and support.  The Peer Navigator will have knowledge and understanding of restorative justice and Cognitive behavioral therapy.

Due to their lived experiences within the criminal justice system, Peer Navigators have a unique ability to relate to and motivate clients through the shared reentry experience, providing outreach engagement, linkage, and ensuring they receive necessary services, including restorative justice and cognitive behavioral therapy. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Essential Job Functions and Responsibilities: 

• Perform regular assessments of clients' needs in the following areas: housing, employment, substance use, mental health, coaching, coordination of care, social and family relationships.
• Make regular visits to clients to check and track for progress. As well as monitor for at risk behaviors and conduct safety plan risk assessments as needed, notifying supervisory staff of findings.
• Knowledge of Alameda County social service resources, housing resources, community resources and build relationships with resource providers. 
• Provide outreach engagement, linkage, and follow up services to clients.
• Serve as a role model to inspire, engage, and advocate for clients rights.
• Participate in weekly multidisciplinary team meetings, monthly training sessions, and other meetings as required
• Collaborate with the Program Supervisor and Clinician during  daily reviews on a client to client basis to debrief and establish service recommendations
• Provide complete and thorough documentation, e.g. Salesforce Peer Assessment, progress notes, and report client progress to supervisors and enter into Salesforce database
• Respond to work-related calls and emails in a timely manner
• Utilize motivational interviewing and other interventions to assist clients
• Maintains all records in accordance with the Quality Assurance standards of Alameda County Probation Department.
• May serve as a liaison to other community agencies.
• Familiar with restorative justice practices
• Has a firm understanding of the principles, components, and benefits of Cognitive Behavioral Therapy.

Other 

• Attend trainings and participate in events relevant to key responsibilities
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate 

QUALIFICATIONS & EXPERIENCE:

• BA degree is Social Services or four years of experience in the mental health field or degree in related field AND minimum 1 year experience working with mental illness, substance use disorder and culturally-diverse populations. 
• Bilingual Spanish/English preferred.
• Excellent interpersonal communication and writing skills.
• Ability to work professionally in a multicultural team setting, including ability to maintain client confidentiality.
• Ability to develop relevant treatment plans and maintain client chart records
• Ability to quickly assess and respond to crisis situations.
• Strong interest in working with clients diagnosed with a serious mental illness.
• Ability to portray hope and a recovery-orientation for clients diagnosed with a serious mental illness, substance use disorder and / or co-occurring conditions.
• Ability to coordinate mental health services with other care providers to ensure optimal treatment coordination efforts for clients.  
• Non-Profit and Community Based Organization experience highly desirable.
• Demonstrates and models excellent “customer service” orientation, especially in the ability to interact with people at all levels within and outside the agency.
• Thinks independently and can make informed decisions when needed. 
• Exercises extreme discretion with the ability to hold, balance and transmit public and confidential information needed by various parties. 
• Proficient using MS Office products, particularly Word, Excel, Outlook and PowerPoint.
• Acquires or maintains proficiency in using Google Drive products, including Docs, Sheets, and Forms.
• Valid CA Driver’s license
  • Auto insurance:  Personal vehicle may be used for business related purposes; it is recommended you inform your auto insurance carrier.   
• Current state-mandated guidelines requires employees in this position to be fully vaccinated against COVID-19, including booster shots. Accommodations may be available as required by law.  Applicants who are offered a position will be asked about their vaccination status and applications will be required to provide proof of vaccinations against COVID-19 including booster shots. The agency can provide accommodations as required by law in certain circumstances. 

BENEFITS:

• Excellent Health benefits package for you and your family including:
  • Medical/dental/vision benefits with 95% employee & 80% dependent employer premium contribution and employer paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support yours and your family’s wellbeing and finances 
• Pet Plan Benefit: 
  • PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
• Supportive/Collaborative work environment 
• Opportunities for Growth and Professional Development
• License and Certification renewals reimbursed