Family Wellness Fitness Associate

LOVE YOUR JOB. MAKE AN IMPACT.

Emily Lee, Member Services Representative said, "I love my job because it offers flexibility so I can continue to be a mom. I love the connections I have made with members as well as helping others achieve their goals."

We offer a fun, rewarding work environment and FREE YMCA & Family Wellness Membership for all staff members!

The Family Wellness Fitness Associate engages and inspires members by providing a high level of service in the Wellness Center (strength & cardio exercise area). Promotes wellness and member engagement in accordance with policies and procedures. This job is located at the at the Family Wellness facility at 2700 46th Ave. SE in Mandan.

• Warmly and enthusiastically greets Wellness Center users by name with eye contact and a smile.
• Schedules and conducts Wellness Center orientation appointments with members.
• Responds promptly and courteously to all member inquiries. Anticipates member needs and proactively approaches them. Understands and is able to professionally conduct user interviews, guiding new members to the appropriate support programs and services.
• Maintains current knowledge of all fitness equipment in the Wellness Center including use, maintenance and how to instruct on all Strength and Cardio equipment.
• Maintains cleanliness throughout the Wellness Center by performing light cleaning duties, including lifting weight plates to put them away. Keeps towels and wipes stocked. Reports equipment/facility problems immediately.
• Takes a proactive role in problem solving issues regarding members by enforcing all rules and guidelines.
• Applies all policies dealing with member services and facility safety/emergency response.

Part Time Shifts Available:

• Monday-Friday, 3:00 pm-7:00 pm
• Saturday: 6:00 am-11:00 am, 11:00 am-3:00 pm, 3:00 pm-7:00 pm
• Sunday, 9:00 am-2:00 pm, 2:00 pm-7:00 pm

We are looking for someone who displays the values of caring, honesty, respect and responsibility. Knowledge of and experience with fitness preferred. Must possess adequate knowledge of strength and cardio equipment including proper use, benefits, cautions and maintenance. Previous customer service or related experience preferred. Ability to work independently as well as display excellent interpersonal and problem solving skills required.

The YMCA is a powerful non-profit association of men, women, and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. We offer a wide variety of programming, childcare and wellness opportunities to individuals and families of all kinds.

The Missouri Valley Family YMCA has more than 22,000 members, serving 1 in 5 households in the Bismarck-Mandan community. The Family Wellness location opened in Mandan near Raging Rivers Waterpark in January 2017.

We are proud recipients of the Prairie Business Magazine 50 Best Places to Work award from 2018 to 2024, which recognizes ND, SD and MN employers who are nominated by their employees.

Key Words: customer service representative, front desk, gym associate