Summary Of Role
A CSR/Teller is responsible for accurately processing financial transactions which include teller transactions to opening checking, savings, CD’s and more. This individual will also assist with maintenance requests and will be a resource of information for our customers through every delivery channel: lobby, drive-thru, telephone, online, etc. They should provide friendly, professional, confidential and effective assistance to customers and company associates, assuring a positive experience in an effective, accurate and efficient manner.
Major Duties and Responsibilities
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Effective, efficient and accurate processing of deposits, withdrawals, check cashing, loan payments and more.
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Handle customer service requests including new account openings, safe deposit transactions, and loan applications (non-real estate). Cross-selling when appropriate for the customer relationship.
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Greet customers and provide information about banking products and services and respond to customer inquiries in a positive manner that aligns with our mission, vision, values.
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Ensure compliance with banking regulations and maintain customer confidentiality.
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Promote bank products and services to increase customer satisfaction, retention and loyalty.
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Perform daily tasks in the branch to ensure effective and efficient operations.
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Maintain accurate balancing records and settle teller cash and transactions.
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Represent the bank to the customer in a courteous and professional manner.
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Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products.
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Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies.
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Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward customers and co-workers.
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Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests.
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Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Knowledge & Skills
Experience
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1-2 years’ experience in cash handling, banking, and/or customer service
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Basic math skills
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Good organizational and time management skills
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Ability to learn new skills and software quickly
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Ability to interact professionally with a variety of people
Education/Certifications/Licenses
Interpersonal Skills
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Role Important Behavioral Skills
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Courtesy, tact, and diplomacy are essential elements of the job.
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Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for the purpose of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
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Excellent communication and presentation skills.
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Flexible and adaptable; able to work in ambiguous situations.
ADA Requirements
Physical Requirements
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.
EEO Statement
It is the policy of Vast Bank to afford equal opportunity in all phases of employment without regard to an individual’s race, color, creed, religion, gender, national origin, age, disability, marital status, ancestry, sexual orientation, unfavorable military discharge for qualified individuals with disabilities, and for qualified disabled veterans and veterans of the Vietnam era, to the extent required by applicable local, state and federal law.
