Technical Training Instructor

COMPANY INFORMATION:

Marlen, headquartered in Riverside, MO is recognized as a global designer and manufacturer of highly engineered and innovative food processing equipment and systems.  Our premium products have long set the standard for quality and performance in vacuum stuffing and pumping, portioning, size reduction, thermal processing, and food handling.  Marlen has been trusted by the world’s leading food brands for 70 years. Our world-class Solution Centers strategically located across the globe allow processors to lean on our highly experienced food processing technologists to develop and test unique solutions for your products. Marlen is part of the Duravant family of Companies. Lifecycle Services is Duravant’s brand for parts and service support.

POSITION SUMMARY:

The position of Technical Trainer is responsible for providing technical training to customers, agents, affiliates and internal technical staff on the correct operation, maintenance, troubleshooting and all technical aspects of a wide range of automated machinery. This position will provide effective training classes, workshops, syllabus development, and trainee testing. The Technical Trainer must be willing to travel extensively, offering training both on-site at customers’ facilities and at Marlen headquarters in Riverside, Missouri. This position may, from time to time be requested to travel outside of the United States.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and facilitate training products and services on various machines and technologies, including basic operation, advanced features, safety procedures, preventative maintenance, troubleshooting techniques or other subject matter, as specified by our customers.
• Work to ensure our customers can see a step increase in their employee’s ability/productivity from each training class/workshop.
• Assist in developing and facilitating online classes, hands-on workshops, video seminars and consultative products.
• Assess trainees' absorption of material, through hands-on exercises, testing, quizzes, and practical reviews. 
• Assist in developing training standards, manuals, workbooks, training collateral and implementing effective and purposeful training methodologies.
• Regularly provide industry leading training products and services that cater to a wide variety of technically capable trainees.
• Assist customers with troubleshooting equipment malfunctions during training sessions and provide guidance on resolving technical issues. 
• Keep abreast of training trends, developments, and best practices.
• Effectively utilize available software tools and other resources, which include but are not limited to: CRM system, Bill of Materials, machine manuals, assembly drawings, part drawings, etc.
• Follow-up with customers and trainees to ensure a long-term relationship is sustained and developed.
• Assist in development of promotional materials and execution of marketing plans to ensure revenue growth and continuously improve competitive products and services.
• Take orders, track bookings, and liaise with customers/trainees to ensure best in class customer relations.
• Manage schedule to ensure optimal prep-time, customer service and follow-up occur in a methodical way.
• Drive brand values and philosophy through all training and development activities.

POSITION REQUIREMENTS: 

• Bachelor’s degree in a related field or equivalent experience.
• Excellent written, verbal, and interpersonal communication skills.
• Track record in developing and executing successful training classes and programs.
• Critical thinking skills with innovative problem-solving skills.
• Highly computer literate with proficiency in MS Office and related business and communication tools.
• High degree of organizational and time management skills for self and direct reports.
• Strategic and creative mindset.
• Meticulous attention to detail.
• Ability to manage others.
• Travel up to 75%.
• Knowledge of automation machines and machine components.
• Prior experience training for Original Equipment Manufacturer preferred.

POSITION SPECIFIC COMPETENCIES:

• Strong understanding of Electrical, Mechanical, Pneumatic, Hydraulic and automation
• Customer Focus
• Communication proficiency
• Professional and customer friendly telephone manner
• Teamwork
• Computer proficiency –
  • Office 365 (particularly PowerPoint and Excel),
  • CRM (Salesforce, Entytle, SyteLine)
• Proficiency in multi-tasking in a fast-paced environment

PHYSICAL DEMANDS:

Frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls.  On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders.  The incumbent must occasionally lift, push, or pull up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The position is an office-based position with visits to the manufacturing area.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WHY YOU SHOULD APPLY:

As a Duravant Family Company, Marlen participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Marlen offers an excellent total rewards package that includes:

• Compensation: We offer competitive compensation
• Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
• Development: We have education and training programs which include an educational assistance program
• Time Off: We offer paid holidays and paid time off
• Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
• Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
• Culture: We are driven by our number one asset - our employees, and their successes
• Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit.

Marlen International (“Marlen”) maintains a drug-free workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need reasonable accommodation because of a disability for any part of the employment process should contact the Marlen Human Resources Department to request accommodation. In addition to federal law requirements, Marlen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check, post-offer drug screen, and physical prior to employment. Marlen participates in E-Verify.