About Key Technology
Key Technology has been providing innovative solutions to the food industry since 1948. We are a global leader in the design and manufacture of food processing technology. Our products range from conveying, digital sorting, and process automation technologies. Our ongoing innovations provide increased control, continuous processing, and longer machine life–in processed fruits and vegetables, nuts, dried fruit, fresh-cut produce and more.
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POSITION SUMMARY:
As a Field Service Technician, you will be responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. FST’s travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades/modernization. You will be responsible for services that include installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training.
Location: Near Minneapolis, MN
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ESSENTIAL RESPONSIBILITIES:
- Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services
- Performs mechanical and electrical/electronic modifications including PC repair and installs. Evaluates defects and troubleshoots different types of issues affecting computer systems, servers or networks.
- Conduct site visit meetings with customer contacts to include explanation of job scope and work completed and conduct training with customers personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
- Achieve service delivery goals including response time, first time fix and customer satisfaction rates
- Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
- Provide equipment reliability feedback to quality engineering and collaborate on improvements
- Comply to industry, company, and customer safe working practices
- Ensure paperwork, timesheets, CRM entries, expenses and other paperwork functions are completed on time and to a high quality.
- Periodically perform technical support, final assurance, or other duties at SupportPro HQ.
- Review customer file prior to departure for service call.
- Troubleshoot equipment through listening to, observing mechanical/electrical devices in operation, reviewing machine data, etc., to locate causes of issues and concerns.
- Dismantles devices to gain access to and remove defective parts.
- Repairs or replaces defective parts.
- Examines form and texture of parts to detect imperfections.
- Starts up and adjusts equipment for proper function.
- Cleans and lubricates equipment.
- Operate hoists, jacks and forklifts.
- Connects electric motors solenoids and other electrical equipment to power sources per electrical drawings.
- Status communication, repair record maintenance, and other customer and corporate office communication is crucial to success in this position.
POSITION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Education and Experience
- AA Degree or equivalent certificate from a college or technical school and three years related experience or equivalent combination of education and experience. Advance degree preferred. 2-4 years exposure within the food processing or related industry.
Other Skills and Abilities
- Must be capable of using a wide variety of hand tools.
- High proficiency in Microsoft Office, and service software technology.
- Experience with Linux OS preferred
- Must have a working knowledge of basic electrical/electronic theory and components
Why Join Key Technology?
Key Technology offers a competitive benefits package for all full-time employees, including the following:
- Medical coverage through your choice of a high deductible health plan or a PPO plan. All plans include prescription drug coverage
- Flexible spending accounts, when allowed by tax laws
- Health Savings Accounts (HSA), when allowed by tax laws. Our HSA includes a 2x match, up to $1,000 annually
- Dental and Vision Coverage
- Paid life insurance and disability insurance, and options to purchase additional coverage
- Paid Maternity Leave
- Optional coverages include Long-term Care, Accident Insurance, and Critical Illness Insurance
- 401k plan with a 100% match on the first 3% of employee contributions, and 50% on the next 2% of contributions (4% match if you contribute 5% of pay)
- Educational Assistance reimbursement
- Accrued paid time off (PTO)
- 10 paid holidays annually
