Service Scheduler

Foodmate, a member of the Duravant family of operating companies, brings innovative technology and cost-effective solutions to poultry processing automation. At Foodmate, we make it our goal to ensure you will have the most efficient equipment at your plant. We maintain a commitment to being your go-to partner for poultry processing equipment. Our systems are designed to be simple to use and achieve the highest yields. Foodmate has been a competitive force in the poultry processing industry for over 15 years. Foodmate is a committed and reliable partner of major poultry processing companies worldwide.  

As a Duravant Family Company, Foodmate participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support communities.  In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Foodmate offers an excellent total rewards package that includes:

• Competitive Compensation
• Comprehensive benefit package design to support our employees’ health, well-being, and financial security
• Work/Life programs to provide a safe, secure and balanced environment
• Education and training programs to develop

POSITION SUMMARY

The Service Scheduler manages scheduling the day-to-day operations of the Customer Care Program. Acting as the main point of contact for administrative service support, the scheduler will quote and execute service contracts and schedule contracted service.

Responsibilities

• Quote service contracts
• Upload signed contracts into SAP and Salesforce and set up invoicing
• Execute invoices
• Schedule technician visits and coordinate with technicians and customers
• Close work orders and complete billing process
• Comply with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards
• Data Entry as needed
• Issue POs for outside resources used on contracts
• Collaborate with Customer Care sales team to ensure timely delivery of quotes
• Close orders and contracts at completion of service terms
• Customer satisfaction follow-up calls

Qualifications

• Associates or Bachelor’s in Business Administration or related field or equivalent service experience - preferred
• Experience in a service-related field with customer interaction a plus
• Clarity and attention to detail while managing multiple concurrent tasks
• Strong computer skills, including MS Office, Outlook, and Excel (data management and pivot tables)
• Experience with database queries and customer reporting tools a plus

Physical Demands

During the duties of this job, the employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl, climb, carry and drive. Regularly required to use hands to operate a computer keyboard. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

This position is primarily performed out of the company head office, which is a climate-controlled, clean and neat working environment. The working conditions within a poultry processing facility (at our customers) can be cold or hot and damp / wet. Visits to our customer locations will require the use of personal protection devices (ear plugs, hard hat, and eye protection).

This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit.

Foodmate maintains a drug-free workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact Foodmate Human Resources Department to request accommodation. In addition to federal law requirements, Foodmate complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check, post-offer drug screen, and physical prior to employment. Foodmate participates in E-Verify.