Field Service Tech

Lifecycle Services is a global service organization specializing in supporting customers in the processing, packaging and material handling markets.

As a service partner, Lifecycle Services delivers an equipment lifecycle management program shaped to meet customer needs. We are equipped to advance priority access to critical parts, deploy factory-trained equipment experts and master technicians on-site, and help execute an asset management plan including installation, start-up, maintenance and modernization. Our dedicated team of service specialists deliver 24/7 support.

Duravant’s Lifecycle Services division requires all Field Service Technicians to travel to customer sites to perform total equipment lifecycle management services. This includes installations, preventative maintenance, start-up/commissioning, troubleshoot issues, and provide upgrades/modernizations.

As a Field Service Technician, you will:

• Field Service Technicians conduct field service calls at customer sites to provide installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services
• Field Service Technicians perform mechanical and electrical modifications including PLC programs and servo drive configuration
• Field Service Technicians conduct site visit meetings with customer contacts to include explanation of job scope and work completed
• Dismantle machines for refurbishment or relocation
• Perform quality control tests on repaired equipment, as needed
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates
• Participate in cross-training and cross-functional teams with other Duravant operating companies

FIELD SERVICE TECHNICIAN SPECIFIC COMPETENCIES: 

• Proven, High degree of knowledge and experience of mechanical, hydraulic, electrical, and pneumatic components
• Ability to interpret complex technical information involving mechanics and electronics, including schematics and mechanical engineering documentation
• AB CompactLogix and various other PLCs knowledge, troubleshooting, and modifications.
• AB PanelView and various types of HMI programming and troubleshooting
• Variable Frequency Drive (VFD) parameter configuration and programming
• Depth-full understanding of Servo drive motor systems and configuration
• Experience with robotics and industrial robot application beneficial
• Proven analytical ability to troubleshoot technical and nontechnical issues, solve problems and determine root causes

FIELD SERVICE TECHNICIAN POSITION REQUIREMENTS:

• Associate or bachelor’s degree in Mechatronics is desired
• EE, EET, EECS or Industrial Electronics degree is a plus
• Strong mechanical and electrical background required
• Solid understanding and programming of PLCs required
• Must have a valid driver's license, a U.S. passport, and a good driving record.
• Experience and ability to travel extensively, up to 80 to 90%, including overnights as necessary and some weekends throughout the week away from home. International travel may be required occasionally.

FIELD SERVICE TECHNICIAN BENEFITS:

• Over time available
• Company vehicle
• Company cell phone
• Shared company-paid premium health benefits with buy-up options.
• Health Savings Account (HSA) options
• Company-paid telemedicine program.
• Company paid Long-term Disability Plan and Basic Life and AD&D.
• 401(k) employer matching plan.
• Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
• Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.