Reporting Relationship
Service Manager
Job Role
To install and maintain FMH Conveyors range of products on Customer sites in accordance with customer’s needs and requirements.
Essential Duties and Responsibilities
- Travel to customer sites to install and maintain all FMH conveyors range of products.
- Travel to customer sites to maintain other products within the Duravant Group whenever necessary.
- Train customers on the use of equipment
- Train customer technicians on service and maintenance of the equipment.
- To carry out all jobs in a safe way, ensuring adherence to Safe Systems of Work and Risk Assessments
- To complete detailed site work reports on pause or completion of works.
- Ensure compliance with all associated standards.
- Complete expenses reporting in accordance with the company procedures.
- Maintain a record of time worked, time for travel, etc.
- Strive to exhibit Duravant Core Values.
Main Relationships
- Field Service Manager.
- Deputy Field Service Manager.
- Field Service Engineers & Technicians.
- Sub-Contract Field Service Engineers & Technicians.
- Service Engineers from other Duravant companies.
- Field Service Administrator.
- Technical Director.
Qualifications/Education and Person Specification (E- Essential / D- Desirable)
Experience of working in a Field Service role
|
D
|
Experience of mechanical and electrical maintenance and installation
|
E
|
Ability to travel both nationally and internationally
|
E
|
Excellent communication skills and at all levels
|
E
|
Adhere to the company appearance code as per the Employee Handbook
|
E
|
Open to learning new skills and able to ask for help
|
E
|
Full driving licence
|
E
|
A good command of English both written and verbal
|
E
|
Good level of mechanical fitting skills
|
E
|
Good level of electrical engineering skills
|
E
|
Basic level of controls systems and PLC’s
|
D
|
Basic level of welding skill
|
D
|
Apprenticeship in Engineering
|
D
|
Training in site safety
|
D
|
Forklift licence
|
D
|
MEWP Licence
|
D
|
Additional Information
The role can be physically demanding with heavy lifting, pulling, and pushing and being on your feet for a good proportion of the day. This role includes working inside a boom and therefore within a confined space.