Responsible for performing a variety of duties such as account maintenance, account closures and opening consumer accounts (if applicable), proper handling of teller work, cash, accurately balancing, deposits, checks, payments promoting various bank products and services as well as other tasks as assigned. This position demands a high level of customer service skills, attention to detail and adherence to all bank policies and procedures.
Functions, Duties and Responsibilities:
- Assist customers and staff with various retail, operations and customer service support.
- Receives customer deposits for all accounts and payments. Verifying customer balances and requiring proper identification and documentation.
- Maintains currency and coin supply within bank policy.
- Maintains balancing records within acceptable limits.
- Familiar with security equipment and understands safety precautions.
- Maintains adequate supplies of and appropriate audits of cashier’s checks, gift cards, reloadable cards and temporary cards.
- Cross trains employees in all functions of the Teller position.
- May begin to open consumer accounts, performs applicable maintenance and account closures when needed and if applicable.
- Provides various tasks including but not limited to verifying balances, maintain load and balance ATM, order checks, documenting change of addresses, answering phones and questions, follow proper safe deposit box access, may have to maintain bait money, branch capture, redeem savings bonds, buy and sell foreign currency, prepare cashier checks, selling gift and reloadable cards, temporary cards, wire transfers, verify mail and night depository bags and envelopes, accurate logs and other appropriate activities to support the banks service reputation.
- Cross sell and introduce new services to customers focusing on branch goals and regulatory guidelines.
- Open and close the bank following proper security procedures.
- Any other functions, duties and responsibilities as management may assign
Hours: Monday-Thursday 9:00am-5:45pm, Friday 10:00am-6:15pm, and on rotation, Saturday 7:45am-12:15pm. Saturdays are paid at double-time.
Hiring Pay Rate: $18.00 - $20.00, depending on qualifications.
Knowledge, Skills and Abilities:
- Provide excellent customer service and work in a team environment.
- Ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with exposure to loss or fraud.
- In-depth knowledge of all bank deposit products, services and policies
- Basic knowledge of bank loan and investment center products
- Effectively operate all office equipment required to support this position. To include but not limited to personal computer, strong keyboarding skills, fax, scanner/copier, printer, phone system, all applications, spreadsheets, database and presentation software necessary.
- Must be alert to fraudulent activity, dishonesty, questionable behavior or improper handling of accounts and report to appropriate Bank personnel.
- Strong interpersonal skills, attention to detail, positive attitude and pleasant personality.
- Excellent oral and written communication skills. Display independent judgement.
- Demonstrate excellent organization, prioritize workflow, adaptability and flexibility.
- Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy.
Training and Experience:
- High school diploma or GED preferred; and cash handling and customer service experience preferred.
Benefits are available to employees working 30 or more hours per week on the first of the month following date of hire.
- Medical insurance, including virtual telemedicine and mental health counseling
- Health Savings Account
- Flexible Spending Account (health, limited purpose health, and dependent care)
- Dental insurance
- Vision insurance
- Life insurance (basic and voluntary)
- Short-term disability insurance
- Long-term disability insurance
- Adoption Assistance Program
- Employee Assistance Program
- PTO
- Paid Volunteer Time Off
- Paid holidays
- 401(k) with company match (eligible on the first of the month following 2 months of employment)
- Financial wellness education
- Free or reduced fees for banking products and services
- Employee Referral Bonus
