As the Digital Experience Director at Milestone, you oversee and enhance all aspects of Milestone Church's digital presence. This includes the church website, mobile app, online services, and all digital communications and interactions. You are a strategic and creative leader who can integrate all of our digital platforms to foster communication, engagement, and growth.

Core Duties & Responsibilities

• Digital Strategy

  • Develop and implement a comprehensive digital strategy that aligns with Milestone Church’s mission and vision.

  • Stay updated with the latest digital trends and technologies to continually improve our digital presence.

  • Develop and implement strategies to enhance digital communication and interaction with church members and visitors.

• Website Management

  • Oversee the design, content, and functionality of the church website to ensure it is user-friendly, visually appealing, and up-to-date.

  • Collaborate with ministry leaders to ensure their content is accurately represented and regularly updated.

• Mobile App Development and Management 

  • Lead the development and maintenance of the church’s mobile app, ensuring it provides valuable resources and a seamless user experience.

  • Integrate the app with other digital platforms to enhance connectivity and engagement.

• Online Services

  • Collaborate closely with a multifaceted team to ensure our broadcast service is streamed seamlessly to our online audience.

  • Oversee online team that captures and edits segments, provides on-set production support, and streams online services.

  • Develop strategies to align online services with Milestone’s mission and top priorities.

• Team Leadership

  • Build and maintain a high-performing team.

  • Participate in the recruitment and selection process for new team members.

  • Facilitate the onboarding process for new hires.

  • Set clear performance expectations and goals for team members.

  • Monitor and evaluate team performance regularly.

  • Provide constructive feedback and coaching to team members.

  • Plan, organize, and prioritize team tasks and projects.

  • Monitor project timelines and ensure deadlines are met.

  • Ensure that the team's work meets quality standards.

  • Implement quality assurance processes and procedures.

• Budgeting & Reporting 

  • Contribute to the development of the annual budget for the Digital Experience Department.

  • Monitor and record actual expenses within the allocated budget each month.

  • Facilitate a monthly budget report with direct supervisor each month.

  • Develop and track key performance indicators (KPIs) for the team.

  • Utilize analytics tools to track and report on the performance of digital platforms and campaigns.

  • Provide insights and recommendations based on data to inform decision-making and improve digital engagement.

• Proven experience in digital strategy, website management, app development, and online engagement.

• Ability to recruit, train, and build teams.

• Proficiency in using analytics tools to measure and optimize digital performance.

• Ability to work in a team environment, interacting with other departments to obtain information needed to complete tasks.

• Ability to deal with pivots, delays, and unexpected events.

• Ability to write effective short correspondence, communicate by e-mail, and comfortable communicating in-person or by phone with internal and external parties to resolve issues.

Education and Experience

• Bachelor's Degree preferably in Communications, Marketing, or a related field.

• Related work experience of 5+ years.

• A combination of education and experience may be acceptable.

Physical Demands

The physical demands may include:  sitting, walking, bending, stooping, twisting, and lifting up to 40 pounds as needed to fulfill job duties and requirements. 

Milestone Church is growing and one or more of the job duties and/or job responsibilities in this job description may change as well as the job title.