Program Manager

Position Summary:

The Mobile Response Team Program Manager oversees daily program operations; assists the Program Director training new employees in the field and responds to crisis calls as needed. The MRT program manager is responsible for keeping the Program Director and the Director of Clinical Operations informed of progress and coordination of all services delivered to the consumers internally and through external referral sources.

Essential Job Functions:

• Assist the Program Director to evaluate staff annually using direct observation and review of work.
• Ensure existing, new, or additional programs comply with all funding criteria including, but not limited to the delivery of requisite services, compliance with restrictions, and reporting requirements.
• Represent the agency, as requested, at meetings of funding agencies, governmental authorities, seminars, and workshops.
• Assist Program Director to manage and create staff schedules, including on-call rotation during weekends and holidays. Participate in the on-call rotation as needed.
• Monitor and assure accuracy, timeliness on call response, consistency of data, referrals and follow ups.
• Provide training to new employees on procedures and protocols for documentation.
• Participate in supervision with Program Director and Medical Director.
• Ensure records of persons served are in compliance with agency, state, Joint Commission, Medicaid and/or other rules and standards, guidelines and regulations.
• Understands HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Participate in performance improvement activities.
• Completes all orientation and mandated training activities, including E-Learning Courses, within required times, and in accordance with the criteria established for this position. Monitor staff on their completion of all e-learnings.
• Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
• Assist Program Director with payroll, as needed.
• Assign and supervise lead clinician on the following but not excluded to: peer reviews (charts), employees’ monthly mileage submission, ambulance, and translator invoice.
• Be the point of contact during weekends and holidays with Program Director and Lead Clinician.
• Perform other duties

Essential Qualifications:

Certifications/Licensures:

• Licensure as a LCSW, LMHC, or LMFT in good standing by an agency approved and recognized by the state of Florida is preferred at time of hire. Preference will be given to those candidates who are currently licensed.

Education:

• Graduation from an accredited master's program with a degree in Psychology, Social Work, or related field is preferred.
• Minimum Bachelor’s degree and supplemental years of experience is required

Experience and Competencies:

• Two years of experience with target population is required
• Bilingual is preferred.
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.
• Ability utilize Microsoft Office Software Suite
• Ability to provide an Affidavit of Good Moral Character
• Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.
• Must have reliable means of transportation.
• Must have familiarity with Dade County.
• Maintains confidential files and records.
• The ability to determine appropriateness and eligibility for consumers’ admission
• The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life areas
• Knowledge of the inter-relationship among substance use, mental health, and primary care disorders
• Knowledge in the understanding and application of various counseling theories (e.g., behavior modification, motivational enhancement therapy, cognitive therapy, etc.).
• Knowledge in the understanding of Motivational Interviewing; Motivational Enhancement Therapy; Comprehensive, Continuous Integrated System of Care (CCISC); and Trauma-Informed Care
• The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
• Ability to converse with consumers about addiction, risk factors, and medical care.

Knowledge and application of developmental theories

• Knowledge and application of developmental psychopathology
• Understanding of family dynamics, family roles, and family structure
• Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
• The ability to interface and communicate with internal and external providers
• Ability to communicate appropriately and effectively with members of a multi-disciplinary team.
• Ability to organize, interpret and communicate data in a comprehensive and effective manner.
• Ability to collect data, establish facts, and draw valid conclusions.
• Understands, communicates (both verbally and in writing), and collaborates effectively and with precision, given the time constraints of each task.
• Ability to handle multiple tasks and effectively prioritize.
• Understanding of professional ethics, consumer rights, and professional responsibilities
• The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
• Ability to network with internal and external departments and agencies.
• Ability to organize, interpret, and communicate data in a comprehensive and effective manner
• Knowledge and understanding of AHCA, Medicaid, Joint Commission, and Department of Children and Families rules and regulations.
• Knowledge in the understanding and application of time management and stress management.
• Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
• Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
• Aware of the differences between trauma informed and trauma-specific services
• Understands the bidirectional relationships among substance use and mental disorders and trauma
• Knowledge of WestCare Mission, goals and values
• Knowledge of Incident Reporting
• Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Familiarity with WestCare services and programs
• Demonstrates a high degree of dependability.
  • Maintains a good attendance record.
  • Observes working hours
  • Shows flexibility and is responsive to requests from supervisor
  • Works independently with minimal supervision
  • Exhibits characteristics of good workmanship, and integrity on the job
  • Work time is always productive
• Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and  regulatory agencies
  • Is courteous to consumers, staff, and all others.
  • Demonstrates tact at the appropriate time.
  • Cooperates with others both within and outside WestCare.
  • Works well with supervisor; accepts direction and supervision
  • Maintains a positive attitude toward work
• Ensures and maintains a safe working environment.
  • Work area is clean and orderly.
  • Verbalizes, understands and adheres to agency safety procedures.
  • Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
• Presents a positive personal image
• Dresses and maintains a professional demeanor
• CPR Certification, First Aid Certification and an annual Tuberculosis test.
• Ability utilize Microsoft Office Software Suite
• Ability to provide an Affidavit of Good Moral Character
• Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.

Working Conditions:

• Work is primarily performed in an office.
• work from different MRT offices for training purpose
• Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds.  Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files).  Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word.  Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues.  However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions. 
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions. 
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.