Position Summary:

The Intake/Placement Specialist collaborates with internal teams to assess and meet children's placement needs. They facilitate placement stabilization, address safety concerns, and maintain professional relationships with foster parents and community stakeholders. The specialist supports crisis interventions, participates in quality improvement programs, and provides after-hours support as needed. They ensure all placements comply with state and agency guidelines.

Essential Job Functions:

• Supports the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, commitment to our community and clients, accountability and ownership.
• Respond to all placement inquiries from Intake staff, FCMAs and Department of Children and Families Protective Investigation staff, including after hours and on weekends
• Ensures the effective and efficient gathering of critical information to appropriately assess each child’s placement needs, identifying the least restrictive placement options and accessing the needed placement within a multidisciplinary team approach.
• Confirms if the foster home has any licensing restrictions that would contraindicate the placement of the child(ren) being considered due to age, gender, presenting symptoms and/or level of needed supervision. 
• Ensure appropriate documentation on all secured placements are relayed to Citrus FCN and all other pertinent individuals via email once a placement has been identified.
• Ensures the timely and efficient tracking of placement data to include but not limited to movements, waivers and requests for placements.
• Ensure appropriate submission of placement waiver and supporting documentation to Manager in a timely manner.
• Ensure timely entry (within 8 hours) of all secured placements in FSFN.
• Timely completion and submission of daily, weekly and monthly statistical reports.
• Compliance with established placement procedures, in collaboration with the Department of Children and Families (DCF) and pursuant to state and federal guidelines
• Participates in regular supervision, department and multidisciplinary meetings to ensure efficient and effective team work, collaboration and solution-oriented approach to addressing barriers and challenges to accessing or stabilizing needed placements for children. 
• Schedules and participates in placement stabilization staffing(s) in collaboration with assigned Manager, FCMA, Behavioral Health and licenses caregivers.
• Ensures any concerns or incidents reported related to a foster home or child(ren) in foster placement potentially impacting child well-being and/or child safety are addressed timely to the as required by established procedure.
• Ensure daily work practices are aligned with the expectations Quality Parenting Initiative (QPI).
• Develops and maintain a professional, collaborative relationship with children/youth, Citrus FCN licensed foster parents, residential providers and community stakeholders.
• Engages newly licensed and current foster families, ensuring that they have necessary supports when children are placed in their homes.
• Ensures concerns related to a licensed foster home are addressed and brought to the attention of the Placement Manager and Citrus FCN Licensing Department in a sensitive manner for resolution.
• Works in collaboration with DCF and Citrus Intake Department to assess child(ren)’s placement needs to identify appropriate placement at the on-set of a removal, including licensed and treatment or specialized settings, as needed, for dependent children. 
• Collaborates with internal departments such as Behavioral Health, and Quality Assurance (QA) to formulate action plans to support /stabilize placements and/or identify placement options to provide the identified level of care needed for children.
• Participates in the Quality Assurance/Quality Improvement Program.
• Participates in supervisory review and assessment of child welfare certification tests and ensures certification remains active.
• Displays understanding of and sensitivity to service population’s cultural and socioeconomic characteristics.
• Assists in crisis intervention with children and foster parents, as needed and deemed appropriate.
• Must be available for consultation after hours and on weekends.
• Provision of services during flexible hours and during assigned on call scheduled.
• Respond to all calls to the (agency) Intake line in a courteous and professional manner.
• Provide requested information or route calls as needed.
• Gather required information on all new intakes received and confirm receipt of access to the referring agency’s intake report.
• Review intake report and any supplemental data to ensure all relevant information is included.
• Complete the (agency) intake receiving form and attach to case file.
• Inform case management unit supervisor of new case assignment. Provide intake report and all supporting documentation.
• Ensure timely and accurate entry of new client cases into (agency) client database and update as needed.
• Responsible for timely submission of data for monthly statistical reports.
• Escalate issues to Intake Manager per (agency) and Intake Department policy and procedure.
• Attend all trainings, conferences, and agency events as required.
• Other duties as assigned.

Essential Qualifications:

Certifications/Licensures:

• Certification as a Certified Case Manager (CBHCM or CWCM) in good standing by an agency approved and recognized by the Florida Certification Board is preferred.

Education:

• Bachelor’s degree in social work or a related field, with at least two (2) years of experience in human services or child welfare programs.

Experience and Competencies:

• Two years of previously supervised work experience in child welfare related field.
• Bilingual is preferred.
• Physical required prior to hire; paid by agency
• Expertise with the Florida Child Welfare Practice Model and knowledgeable in Child Welfare electronic system of record (FSFN or CCWIS).
• Possess strong leadership, communication, problem-solving, and decision-making skills.
• Availability to work a flexible schedule as required by the department, including nights and weekends
• Possess a current Background Clearance Screening Letter as required by DCF.
• Valid Florida driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required;
• The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Wellness and Recovery Plan
• The ability to write assessments, progress notes, discharge summaries, and other consumer related data
• Knowledge of the inter-relationship among substance use, mental health, and primary care disorders
• Knowledge and application of developmental theories
• The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life area
• The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
• The ability to provide information to individuals and families concerning alcohol or other drug abuse, mental health problems, and the available services and resources
• The ability to identify the needs of a consumer that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources available
• The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
• The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
• Understanding of the relationship among mental health, substance use, physical health, and medication use on daily functioning
• Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
• Understanding of family dynamics, family roles, and family structure
• Understanding of professional ethics, consumer rights, and professional responsibilities
• Ability    to    communicate    appropriately    and    effectively    with    members    of    a multidisciplinary team
• Ability to organize, interpret, and communicate data in a comprehensive and effective manner
• Ability to handle multiple tasks and effectively prioritize
• Ability to network with internal and external departments and agencies.
• Understanding of issues related to prevention, intervention and treatment.
• Ability to use care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
• Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
• Understands the bidirectional relationships among substance use and mental disorders and trauma
• Understands the differences among various kinds of abuse and trauma.
• Knowledge of WestCare Mission, goals and values
• Knowledge of Incident Reporting
• Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Familiarity with WestCare services and programs
• Demonstrates a high degree of dependability.
  • Maintains a good attendance record.
  • Observes working hours
  • Shows flexibility and is responsive to requests from supervisor
  • Works independently with minimal supervision
  • Exhibits characteristics of good workmanship, and integrity on the job
  • Work time is always productive
• Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
  • Is courteous to consumers, staff, and all others.
  • Demonstrates tact at the appropriate time.
  • Cooperates with others both within and outside WestCare.
  • Works well with supervisor; accepts direction and supervision
  • Maintains a positive attitude toward work.
  • Ensures and maintains a safe working environment.
    • Work area is clean and orderly.
    • Verbalizes, understands and adheres to agency safety procedures.
    • Demonstrates appropriate use of Unusual Incident Reports, in accordance withthe Center’s reporting procedures
  • Presents a positive personal image
  • Dresses and maintains a professional demeanor
  • CPR Certification, First Aid Certification and an annual Tuberculosis test.
  • Ability utilize Microsoft Office Software Suite
  • Ability to provide an Affidavit of Good Moral Character
  • Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.
  • Strong leadership and team management abilities.
  • Extensive knowledge of child welfare systems, case management, and regulatory compliance.
  • Experience in program development, quality assurance, and staff supervision.
  • Excellent communication, problem-solving, and decision-making skills.
  • Ability to develop and maintain collaborative relationships with internal and external stakeholders.
  • Strong organizational and project management skills

Working Conditions:

• Work is primarily performed in an office or outpatient treatment setting.
• Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.