Position Summary:

The Case Management Program Manager supervises multiple case management units, ensuring timely completion of court documents, home studies, and monthly reports. They monitor staff performance, provide coaching, and ensure compliance with performance metrics and contract requirements. The manager promotes trauma-informed care, facilitates reunification efforts, and supports foster, kinship, and adoptive families. Additional responsibilities include overseeing staff training and leading case conferences.

Essential Job Functions:

• Assist Director in daily operations of case management staff.
• Provide direct supervision of four (4) to six (6) case management units.
• Provide coverage for the case management Director in their absence.
• Monitor and ensure timely completion of monthly face to face contacts.
• Ensure the timely preparation of all court documents with the designated units.
• Review files to ensure the timely completion of home studies within the designated time frames.
• Oversee the timely completion of monthly reports and training within the designated units.
• Oversee case management unit compliance with all performance metrics and contract compliance measures which include, but are not limited to the following:

• o Compliance with timely completion of monthly visits and entry in FSFN no later than 24 hours after completion.
• o Compliance with medical guidelines.
• o Compliance with visitation, reunification timeframes, educational and case planning measures, incident reporting, protocols, etc.

• Monitor and evaluate case management staff performance, providing coaching and professional development opportunities.
• Participate in and lead case conferences, team meetings, and training sessions.

• Ensure that child welfare case management practices align with best practices in trauma-informed care and family preservation
• Facilitate reunification efforts while maintaining concurrent planning to explore alternative permanency options.
• Promote placement stability by actively supporting foster, kinship, and adoptive families.
• Other duties as assigned.

Essential Qualifications:

Certifications/Licensures:

• Certification as a Certified Case Manager (CBHCM or CWCM) in good standing by an agency approved and recognized by the Florida Certification Board is required within 6 months from the date of hire. Preference will be given to those candidates who are currently Certified

Education:

• Master’s degree in social work or a related field, with at least three (3) years of experience in human services or child welfare programs, including at least one (1) year in a managerial or supervisory role; or
• Bachelor’s degree in social work or a related field, with at least five (5) years of experience in human services or child welfare programs, including at least two (2) years in a managerial or supervisory role.

Experience and Competencies:

• Three years of previously supervised work experience in child welfare related field.
• Bilingual is preferred.
• Physical required prior to hire; paid by agency
• Expertise with the Florida Child Welfare Practice Model and knowledgeable in Child Welfare electronic system of record (FSFN or CCWIS). 
• Possess strong leadership, communication, problem-solving, and decision-making skills.
• Availability to work a flexible schedule as required by the department, including nights and weekends.  
• Possess a current Background Clearance Screening Letter as required by DCF. 
• Valid Florida driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required;
• The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Wellness and Recovery Plan
• The ability to write assessments, progress notes, discharge summaries, and other consumer related data
• Knowledge of the inter-relationship among substance use, mental health, and primary care disorders
• Knowledge and application of developmental theories
• The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life area
• The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
• The ability to provide information to individuals and families concerning alcohol or other drug abuse, mental health problems, and the available services and resources
• The ability to identify the needs of a consumer that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources available
• The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
• The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
• Understanding of the relationship among mental health, substance use, physical health, and medication use on daily functioning
• Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
• Understanding of family dynamics, family roles, and family structure
• Understanding of professional ethics, consumer rights, and professional responsibilities
• Ability to communicate appropriately and effectively with members of a multidisciplinary team
• Ability to organize, interpret, and communicate data in a comprehensive and effective manner
• Ability to handle multiple tasks and effectively prioritize
• Ability to network with internal and external departments and agencies
• Understanding of issues related to individuals with varied identities in prevention, intervention and treatment.
• Understands that individuals with distinct community backgrounds have different perceptions of health
• Demonstrates respect for individuals with varied identities when conducting assessments, developing Wellness and Recovery Plans, and providing services
• Understands that individuals with distinct community backgrounds define and perceive family and its importance differently
• Demonstrates ability to work effectively with individuals with distinct community backgrounds
• Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding triggering past adverse experiences, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
• Ability to identify and describe key signs, symptoms, impact and manifestations of adverse experiences
• Aware of the differences between trauma informed and trauma-specific services
• Understands the bidirectional relationships among substance use and mental disorders
• Understands the differences among various kinds of abuse and adverse experiences, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence
• Knowledge of WestCare Mission, goals and values
• Knowledge of Incident Reporting
• Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Familiarity with WestCare services and programs
• Demonstrates a high degree of dependability.
  • Maintains a good attendance record.
  • Observes working hours
  • Shows flexibility and is responsive to requests from supervisor
  • Works independently with minimal supervision
  • Exhibits characteristics of good workmanship, and integrity on the job
  • Work time is always productive
• Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and  regulatory agencies
  • Is courteous to consumers, staff, and all others.
  • Demonstrates tact at the appropriate time.
  • Cooperates with others both within and outside WestCare.
  • Works well with supervisor; accepts direction and supervision
  • Maintains a positive attitude toward work
• Ensures and maintains a safe working environment.
  • Work area is clean and orderly.
  • Verbalizes, understands and adheres to agency safety procedures.
  • Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
• Presents a positive personal image
• Dresses and maintains a professional demeanor
• CPR Certification, First Aid Certification and an annual Tuberculosis test.
• Ability utilize Microsoft Office Software Suite
• Ability to provide an Affidavit of Good Moral Character
• Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.
•  Strong leadership and team management abilities.
• Extensive knowledge of child welfare systems, case management, and regulatory compliance.
• Experience in program development, quality assurance, and staff supervision.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to develop and maintain collaborative relationships with internal and external stakeholders.
• Strong organizational and project management skills

Working Conditions:

• Work is primarily performed in an office or outpatient treatment setting.
• Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds.  Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files).  Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word.  Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues.  However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions. 
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions. 
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.