Position Summary:

The Case Management director is responsible for the overall supervision, direction, and coordination of case management operations across multiple teams. This role provides leadership to Case Manager coordinators, ensuring that services align with agency policies, regulatory standards, and best practices in client care. In addition to overseeing general case management services, the Case Management director plays a critical role in the administration of child welfare programs. This includes ensuring compliance with child welfare regulations, implementing permanency planning strategies, and coordinating with intake team, legal services, behavioral health providers, and community organizations to support child and family stability. The Case Management director will work to enhance service delivery in child welfare, foster care, adoption, reunification efforts, and independent living programs. This role is integral to driving program development, maintaining quality assurance, providing staff training, and fostering collaboration with internal and external stakeholders to ensure that children and families receive the highest standard of care.

Essential Job Functions:

• Provide leadership and guidance to Case Manager coordinators, ensuring effective management of case management teams.
• Oversee service delivery models, ensuring alignment with agency mission, best practices, and client-centered care principles.
• Monitor    program   performance,   establish    benchmarks,    and    implement    quality improvement strategies.
• Act as the primary point of contact for program-related matters, coordinating with internal departments, external agencies, and funding entities.
• Oversee the implementation of child welfare policies, ensuring compliance with state and federal regulations.

Essential Qualifications:

Certifications/Licensures:

• Certification as a Certified Case Manager (CBHCM or CWCM) in good standing by an agency approved and recognized by the Florida Certification Board is required within 6 months from the date of hire. Preference will be given to those candidates who are currently Certified.

Education:

• Master’s degree in social work or a related field, with at least five (5) years of experience in human services or child welfare programs, including at least two (2) year in a managerial or supervisory role; or
• Bachelor’s degree in social work or a related field, with at least seven (7) years of experience in human services or child welfare programs, including at least four (4) years in a managerial or supervisory role.

Experience and Competencies:

• Five years of previously supervised work experience in child welfare related field.
• Bilingual is preferred.
• Physical required prior to hire; paid by agency
• Expertise with the Florida Child Welfare Practice Model and knowledgeable in Child Welfare electronic system of record (FSFN or CCWIS).
• Possess strong leadership, communication, problem-solving, and decision-making skills.
• Availability to work a flexible schedule as required by the department, including nights and weekends.
• Possess a current Background Clearance Screening Letter as required by DCF.

• Valid Florida driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required;
• The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Wellness and Recovery Plan
• The ability to write assessments, progress notes, discharge summaries, and other consumer related data
• Knowledge of the inter-relationship among substance use, mental health, and primary care disorders
• Knowledge and application of developmental theories
• The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life area
• The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
• The ability to provide information to individuals and families concerning alcohol or other drug abuse, mental health problems, and the available services and resources
• The ability to identify the needs of a consumer that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources available
• The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
• The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
• Understanding of the relationship among mental health, substance use, physical health, and medication use on daily functioning
• Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
• Understanding of family dynamics, family roles, and family structure
• Understanding of professional ethics, consumer rights, and professional responsibilities
• Ability    to    communicate    appropriately    and    effectively    with    members    of    a multidisciplinary team
• Ability to organize, interpret, and communicate data in a comprehensive and effective manner
• Ability to handle multiple tasks and effectively prioritize
• Ability to network with internal and external departments and agencies
• Developing Wellness and Recovery Plans, and providing services

• Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
• Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
• Aware of the differences between trauma informed and trauma-specific services
• Understands the bidirectional relationships among substance use and mental disorders and trauma
• Understands the differences among various kinds of abuse and trauma.
• Knowledge of WestCare Mission, goals and values
• Knowledge of Incident Reporting
• Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Familiarity with WestCare services and programs
• Demonstrates a high degree of dependability.
  • Maintains a good attendance record.
  • Observes working hours
  • Shows flexibility and is responsive to requests from supervisor
  • Works independently with minimal supervision
  • Exhibits characteristics of good workmanship, and integrity on the job
  • Work time is always productive
• Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
  • Is courteous to consumers, staff, and all others.
  • Demonstrates tact at the appropriate time.
  • Cooperates with others both within and outside WestCare.
  • Works well with supervisor; accepts direction and supervision
  • Maintains a positive attitude toward work
• Ensures and maintains a safe working environment.

• Work area is clean and orderly.
• Verbalizes, understands and adheres to agency safety procedures.
• Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures

• Presents a positive personal image
• Dresses and maintains a professional demeanor
• CPR Certification, First Aid Certification and an annual Tuberculosis test.
• Ability utilize Microsoft Office Software Suite
• Ability to provide an Affidavit of Good Moral Character
• Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.
• Strong leadership and team management abilities.
• Extensive knowledge of child welfare systems, case management, and regulatory compliance.
• Experience in program development, quality assurance, and staff supervision.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to develop and maintain collaborative relationships with internal and external stakeholders.
• Strong organizational and project management skills

Working Conditions:

• Work is primarily performed in an office or outpatient treatment setting.
• Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.