Position Summary:
The Training and Development Specialist is responsible for developing and implementing training strategies to improve case management staff quality and retention. They collaborate with internal and external partners to identify performance gaps and create targeted training programs that meet state and contractual requirements. The specialist oversees staff certification, coordinates training logistics, and ensures compliance with ongoing certification and training requirements. Additionally, they assess the effectiveness of training programs and provide support to reinforce learning outcomes and promote professional development.
Essential Job Functions:
- Develop and implement new training, strategies and practices to improve the quality and retention of case management staff.
- Collaborate with agency Quality Improvement Department to identify performance deficits and gaps for training needs.
- Evaluate the skills, knowledge, abilities and performance of the agency child welfare work force to assess training needs and provide the appropriate interventions to enhance performance and outcomes.
- Collaborate with internal and external partners to develop training plans that meets performance goals, contractual and statutory requirements.
- Oversee the coordination and registration of new case management trainees into Pre-service training, Florida Certification Board, and My Florida Learns to facilitate the training and certification of these new staff.
- Oversee, coordinate and assess the Field Coaching Program.
- Maintain information systems/ learning management system to provide accurate Monthly Retention Reports, Annual Training Plans, and Quarterly Training Reports.
- Design and implement comprehensive pre-service and in-service training programs for case management staff, utilizing DCF-approved curricula and structured field training activities.
- Develop and deliver targeted training sessions for supervisors and system of care community partners as needed.
- Ensure training content encompasses critical thinking skills, knowledge of applicable federal and state laws, and adherence to departmental policies related to child welfare protective services.
- Ensure all case managers and supervisors obtain child welfare certification within 12 months of completing pre-service training, as mandated by state regulations.
- Monitor and document staff compliance with ongoing certification and training requirements, including in-service training hours and specialized raining in areas such as domestic violence, substance abuse, and children's mental health.
- Maintain accurate training records, including attendance logs, training certificates, and completion reports.
- Prepare and submit the Title IV-E training report as required by DCF.
- Manage training logistics, scheduling, participant registration, and attendance tracking.
- Assess the effectiveness and impact of training programs through surveys, evaluations, and feedback analysis.
- Provide post-training support, such as coaching and mentoring, to reinforce learning outcomes and promote professional development.
- Develop and maintain the provider's written Annual and Quarterly Training Plans and Retention of Staff Plan, detailing processes for hiring, onboarding, orientation, ongoing training, coaching, and development of all case management and supervisory staff.
- Establish policies to ensure immediate reporting of ethics violations, including timely submission of complaints to the Florida Certification Board (FCB).
- Serve as the primary point of contact for the CFCN Training Department, ensuring effective communication and collaboration.
- Provide quarterly updates to CFCN on staff certification statuses, highlighting any changes to ensure compliance with state requirements.
- Ensure staff receive initial and ongoing training, consultation, and support necessary to deliver services, including training in Florida’s Child Welfare Practice Model and evidence-based practices such as Motivational Interviewing.
- Support and enhance a competent, skilled, and professional workforce to deliver services by ensuring staff are qualified to provide
- services or programs that are consistent with the selected practice models.
- Attend Quarterly Training meeting with CBC.
