Front Desk Receptionist

Position Summary:

The Receptionist coordinates general clerical secretarial duties that support the overall mission of the WestCare Foundation, and assists facility administrative staff as needed. Essential Job Functions include those listed below.

Essential Job Functions:

• Provides coverage of the front desk/reception area to ensure the security of the facility, log visitors, and sort and distribute incoming mail;
• Performs basic clerical and administrative tasks to support the facility’s administration and leadership team;
• Answers and screens incoming phone calls as required, distributing to appropriate personnel as needed;
• Supports facility Administrative Assistants by providing occasional clerical support;
• Embraces and embodies the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation;
• Performs any other duties as assigned.

Essential Qualifications:

            Certifications/Licenses:

• Relevant certification(s) and/or licensure a plus; Preference will be given to those candidates who are currently Certified;
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.

Education:

• Graduation or working towards a degree from an accredited two-year or four-year college is preferred;
• High School Diploma or equivalent is required.

Experience and Competencies:

• At least one (1) year of clerical, customer service, administrative, or receptionist experience is required;
• Excellent communication skills are required;
• Ability to exercise good judgment and discretion is required;
• Ability to work well in a team environment is required;
• Professional appearance and demeanor is required;
• Strong computer skills to encompass all Microsoft Office applications is highly desired;
• Superior writing skills and a strong attention to detail preferred;
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality;
• Professional appearance and demeanor is required;

Working Conditions:

• Work is primarily performed in an office or residential treatment setting; and
• Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds.  Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files).  Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word.  Talking is required to impart oral information to employees, clients, patients, and the public,

and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.

• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.

• The normal work routine involves no exposure to human blood, body fluids or tissues.  However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions. 
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions. 
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.