Intake Specialist (SEP)

Position Summary:

The Intake Specialist serves as a member of the Treatment team of WestCare Tennessee and will work collaboratively with the Project Director, Treatment Counselor, Case Manager, Supported Employment Coach and Peer Support Specialist. This role primarily conducts the intake process to help determine the eligibility of programs and/or services for the participants at WestCare Tennessee. This position will serve individuals from Cocke and Jefferson County Tennessee.

Essential Job Functions:

• Embraces and embodies the mission, vision, guiding principles, and goals of WestCare Tennessee.
• Provide a professional first impression appearance to participants/visitors as they enter the building.
• Administer prescreening and agency approved program needs assessments to help determine the appropriate level of service needed by participants seeking treatment.
• Upholding strict confidentiality of individual information.
• Assist participants in completing introduction packets with the required preprogram components.
• Obtain all necessary documentation and verification forms to determine program eligibility.
• Complete documentation of services on provided forms and inputting work activities in required data tracking software platforms promptly and according to deadlines.
• Perform front office tasks which include answering incoming calls and documenting messages from participants and visitors.
• Document inquirer’s calls, written messages, and electronic correspondence regarding programs, agency information, events, and appointments then deliver message to Project Director or appropriate staff.
• Make outgoing and/or follow up appointment calls as directed by program staff.
• Coordinate with program staff to conduct orientation of participants enrolling in programs and make sure participants are provided all necessary program materials to fully participate in WestCare Tennessee programs.
• Attend necessary monthly integrated staff team meetings.
• Maintain strong professional relationship boundaries with individuals served.
• Maintain strong professional relationship boundaries with organizations/ community agencies who refer individuals to WestCare Tennessee.
• Submit weekly report to Project Director.
• Work closely with Project Director, Research Assistant, and WestCare Foundation Evaluation team regarding the collection of data and reporting of program outcomes.
• Attend in-person and virtual program conferences and meetings, community meetings, and events as deemed necessary.
• Perform additional tasks that support a productive office workflow as deemed necessary by Project Director.
• Perform additional tasks that support a productive office workflow as deemed necessary by supervisor.
• Will engage and complete the required WestCare Tennessee eLearning, and any other program related trainings.

Essential Qualifications:

                Certifications/Licenses:

                Valid state issued driver’s license.

Education:

High School Diploma or equivalent

Experience and Competencies:

• Minimum of one year of qualifying experience providing similar administrative support services.
• Intake and needs assessment experience preferred.
• Experience working with individuals in a clinic or mental health setting preferred.
• Must be culturally/linguistically sensitive to population served.
• Ability to work collaboratively with others in a professional manner.
• Ability to work well in a team environment.
• Ability to exercise sound judgment and discretion.
• Ability to organize and focus on details.
• Ability to operate a computer and complete documents in Microsoft Office.
• Ability to respond as needed to crises in an efficient manner.
• Ability to complete work tasks within scheduled work hours.
• Possess excellent verbal, written and electronic (email) communication skills.

Working Conditions:

• Work is primarily performed in an indoor setting.

• Some travel will be required to trainings and conferences.

• Local travel is associated with participating in stakeholder meetings and other potential meetings to fulfill the requirements of the Supported Employment grant.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or

without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems required which includes coordination of eye and hand, and proper utilization by the hands (typing, writing, and working with files).
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or promptly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision including proper eyewear at 20 inches or less and at distance.
• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with co-workers, managers, and the public at all levels to exchange ideas, information, instructions, and opinions.