Program Coordinator

POSITION SUMMARY:

Oversees daily program operation of the Pinellas and Pasco County DCF Court Diversion initiative.  This role involves supervising Mental Health Counselors, Case Managers, and Peer Support Specialists, ensuring high-quality service delivery and compliance with grant requirements. The Program Coordinator will manage the clinical documentation processes and collaborate with team members to achieve program goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide leadership and supervision to counselors, case managers, and peer support specialists, fostering a collaborative and supportive team environment.
• Oversee the daily operations of the program, ensuring alignment with grant objectives and organizational standards.
• Monitor and evaluate program effectiveness, making recommendations for improvements.
• Ensure accurate and timely completion of clinical documentation in accordance with grant guidelines and regulatory requirements.
• Train staff on proper documentation practices and maintain compliance with all relevant policies.
• Work closely with other departments and stakeholders to facilitate communication and enhance service delivery.
• Assist in the preparation and submission of grant reports and documentation, ensuring all metrics and outcomes are met.
• Monitor and adhere to program/grant budget(s).
• Participate in community outreach and networking efforts to promote the program and build partnerships.
• Monitor the systems, procedures, and standards of the program, informing the appropriate parties when deviations occur.
• Monitor and adhere to program/grant budgets.
• Supervise staff meetings.
• Ensures acquisition of necessary documentation and timely follow up with persons served.
• Acts as a liaison with external agencies, communicating verbally and in writing as needed.
• Review and evaluate staff at least annually using direct observation and review of work.
• Ensure existing, new, or additional programs comply with all funding criteria including, but not limited to the delivery of requisite services, compliance with restrictions, and reporting requirements.
• Develop the use of other community resources in the interest of the agency and consumers.
• Represent the agency, as requested, at meetings of funding agencies, governmental authorities, seminars, workshops, etc.
• Monitors and assures accuracy, timeliness and consistency of data, services, and treatment plans.
• Attend and participate in training activities, staff meetings, case conferences and supervisory sessions.
• Ensures timeliness of reviews of persons served and submits necessary documentation to appropriate party.
• Understands HIPAA, Professional Ethics, Consumer Rights and Confidentiality
• Participate in performance improvement activities.
• Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
• Perform any other duties as assigned.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent communication and interpersonal skills.
• Strong organizational and documentation abilities.
• Compassion and empathy for individuals facing complex challenges.
• Ability to work collaboratively in a team environment.
• Knowledge of Florida-specific criminal justice resources and programs is a plus.
• Must be mission-driven and client centered.
• Excellent verbal and written communications skills.
• Computer proficiency in MS Word, MS Excel, and PowerPoint
• Ability to review and understand financial reports.
• Ability to work independently and lead a team.
• Self-motivated and optimistic.
• Ability to exercise good judgment and discretion and manage sensitive and sometimes confidential information.
• Ability to work under pressure and meet deadlines.
• Ability to exercise good judgment and discretion.
• Ability to operate a computer and complete documents in Microsoft Word program formats or the ability to learn.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be culturally/linguistically sensitive to populations served.
• Must be able to successfully obtain and maintain a Level 2 clearance through DCF.
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

• Three years of criminal justice or substance abuse experience is required.
• Previous supervisory experience required. 

LICENSURE/CERTIFICATION:

• Fully licensed LCSW, LMFT, or LMHC in good standing by an agency approved and recognized by the state of Florida is required.

WORKING CONDITIONS:

• Work is performed in an outpatient treatment setting. Travel between all three outpatient offices in Pinellas and Pasco counties is required.
• Some outdoor activities may be required.

WestCare is an Equal Opportunity Employer. Employment at WestCare is contingent upon successful completion of a pre-employment drug test, pre-employment physical and criminal background check.