Essential Qualifications:
Certifications/Licensures:
- Must be CPR/First Aid certified within 6 months of employment and every two years thereafter.
Education:
- Graduation from an accredited college with a Bachelors degree in Human Services, Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is required
Experience and Competencies:
- Two years of related work experience in Mental Health, and / or Substance Abuse field preferred
- Ability to meet requirements of Monroe County Sheriff’s Office background check
- Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
- Understanding of professional ethics, consumer rights, and professional responsibilities
- Ability to actively to actively participate in continuous quality improvement activities of agency
- Knowledge of behavioral health terminology
- Knowledge of theoretical and practical concepts of individual, group and family behavior
- Understands that different cultural and ethnic groups have different perceptions of health, wellness, behavioral health, and preventive health services
- Demonstrated ability to deal with crisis situations
- Knowledge to deal with difficult people
- Demonstrated ability to handle a client concern/grievance according to agency protocol
- Demonstrated ability to establish and maintain effective working relationships with clients, co-workers, external partners, and regulatory agencies
- Demonstrated ability to manage change and achieve results
- Demonstrated ability to expedite a voluminous flow of detailed work
- Demonstrated ability to follow and interpret instructions
- Demonstrated ability to appropriately and efficiently identify, prioritize and follow through on assignments
- Demonstrates respect for individual’s cultural and ethnic values when conducting assessments, developing Wellness and Recovery Plans, and providing services
- Understands that different cultures define and perceive family and its importance differently
- Demonstrates ability to work effectively with culturally diverse staff and populations
- Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
- Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
- Aware of the differences between trauma informed and trauma-specific services
- Understands the bidirectional relationships among substance use and mental disorders and trauma
- Understands the differences among various kinds of abuse and trauma, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence
- Knowledge of WestCare Mission, goals and values
- Knowledge of Incident Reporting
- Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
- Familiarity with WestCare services and programs
- Demonstrates a high degree of dependability.
- Maintains a good attendance record.
- Observes working hours
- Shows flexibility and is responsive to requests from supervisor
- Works independently with minimal supervision
- Exhibits characteristics of good workmanship, and integrity on the job
- Work time is always productive
- Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
- Is courteous to consumers, staff, and all others.
- Demonstrates tact at the appropriate time.
- Cooperates with others both within and outside WestCare.
- Works well with supervisor; accepts direction and supervision
- Maintains a positive attitude toward work
- Ensures and maintains a safe working environment.
- Work area is clean and orderly.
- Verbalizes, understands and adheres to agency safety procedures.
- Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
- Presents a positive personal image
- Dresses and maintains a professional demeanor
Working Conditions:
- Work is primarily performed in an office or residential treatment setting; and some outdoor activities may be required.
- Personal Protective Equipment:
- Gloves are worn when cleaning.
- Gloves are worn when using housekeeping and floor care products
- Eye goggles are worn when pouring housekeeping and floor product
- Gloves, mask, gown, eye goggles are used for Code Strongs as required for the situation
- Appropriate PPE will be worn as required by any chemical or exposure situation
- Level of access to PHI: Level 2
- Level of access to Facility: Level 1
- Safety Sensitivity Level: Level 2- Moderate Risk
Essential Physical and Mental Demands of the Job
The employee must be able to perform the following essential duties and activities with or without accommodation:
Physical Demands:
- Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and
hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
- Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
- Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
- Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility
- The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.
Mental Demands:
- Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
- Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.
- Requires the ability to work under stress and in emotionally charged settings.
- The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.
