Outreach Specialist (SSG)

Position Summary:
The Outreach Specialist provides support and guidance to program participants throughout the job placement and vocation process. They provide coaching, resume building, relationship building, and general job seeking guidance. Essential Job Functions include those listed below.
Essential Job Functions:
• Provides job placement assistance services to program participants, such as linkage and referral to employment opportunities;
• Assists with participants in job seeking though coaching, resume building, and interview preparation;
• Maintains a working knowledge of in demand, well-paying jobs in their designated area(s);
• Maintains a working knowledge of workforce training (credential) opportunities available within WestCare, external agencies, and the local area that could be accessed by program participants;
• Teach workforce skills individually or in groups;
• Provide job retention education and skill building activities to program participants;
• Assesses the resource needs for program participants seeking employment;
• Educates and refers participants to community agencies and businesses that appropriately address the participant’s needs for employment, vocational training, transportation, etc.;
• Acts as advocate on behalf of the participant to improve access to needed services;
• Works with employers to identify available positions and develop a relationship that benefits participants who are seeking employment opportunities;
• Provides program participants with information regarding requirements for certifications and credentials;
• Completes all required documentation in a timely manner;

• As needed, works with program participants to development and maintains an individualized employment or vocational plan;
• Works to build and maintain relationships with various employers and employment agencies within the community;
• Assists other WestCare staff as needed to promote cooperation and portray a professional image to the community;
• Embraces and embodies the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation;
• Performs any other duties as assigned.

Essential Qualifications:
Certifications/Licensures:
• Veterans are preferred
• CADC, or similar certification preferred; Preference will be given certified candidates;
• Valid driver’s license and the ability to obtain and maintain WestCare’s vehicle insurance
is required.
Education:
• Graduation from an accredited four-year college with a degree in Counseling, Criminal Justice, Social Work, Psychology or other field related to the position is preferred;
• High School Diploma or equivalent is required;
Experience and Competencies:
• Three (3) years of experience working in a similar role required;
• Three (3) years of experience in workforce development with disadvantaged populations preferred;
• Demonstrated ability to motivate people required;
• Able to translate employers’ needs into job placements for our disadvantaged job
seekers;
• Excellent communication skills are required;
• Ability to exercise good judgment and discretion required;
• Ability to work well in a team environment required ;
• Professional appearance and demeanor required;
• Must be culturally/linguistically sensitive to populations served;
• Prior experience using office equipment, including phones, scanners, printers, and fax machines, and web cameras is highly desired;