Care Facilitator

Position Summary:

Responsible for ensuring the well-being and safety of participants, accompanies appointments and other arrangements related to program services and ensures that participants receive appropriate services.

Essential Job Functions:

• Monitor and document clients’ physical and emotional conditions, noting progress and any changes, and report to the treatment team to support individualized care plans.
• Monitors and observes clients, ensures their safety and well-being, and provides motivational enhancement and educational support and guidance to assist them in meeting their housing goals.
• Conducts crisis management and de-escalation techniques.
• Understanding of the HUD housing first concepts.
• Provide empathetic and respectful companionship, supporting clients in their personal development and fostering a sense of belonging within the community.
• Completes intake screenings and admission forms and other documentation as assigned.
• Completes required documentation, including progress notes, behavioral observations, staff logs, incident reports and other documentation appropriately and within stated timeframes; enters data into the client’s files.
• Encourage and assist clients in participating in community activities, group therapy, and other interventions designed to enhance social skills and personal growth.
• Ensure clients’ living spaces are clean and organized, promoting a sense of responsibility and respect for shared spaces within the program.
• Facilitates didactic (educational) groups and understands concepts taught.
• Accompany clients to appointments, activities, and other offsite locations.
• Conducts routine and random urine drug analysis, contraband searches and other activities designed to ensure the integrity of the community and documents findings.

• Respond to crises with calm and effective interventions, using de-escalation techniques and providing immediate support to maintain a safe environment.
• Adhere to facility policies and procedures related to safety, confidentiality, and ethical standards, ensuring a secure and trusting environment for clients.
• Engage in ongoing training and professional development to enhance understanding of principles and effective housing practices.
• Foster a supportive community atmosphere by promoting positive interactions among clients, encouraging peer support, and upholding the values of mutual respect and shared responsibility.
• Accurately record and maintain documentation related to any incidents or observations in alignment with program services.
• Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform any other duties as assigned.
• Participates in group and individual supervision sessions, client staffing’s and other meetings as directed.
• Participates in mandatory training; remains current with new or revised policies, procedures, and responsibilities.
• Serves as member of Quality Improvement Team and conducts assigned quality improvement activities.
• Other duties and activities as assigned.

Education:

• Associate degree or High School Diploma, with two or more year of experience with homeless population in a housing facility.

Experience and Competencies:

• Prior experience in mental health, behavioral health, or caregiving is preferred.
• Basic knowledge of mental health conditions and interventions procedures
• Strong interpersonal skills and the ability to build trusting relationships with clients.
• Understanding of homeless concepts, including mutual support, shared responsibility, and personal growth.
• Excellent communication skills.
• Ability to exercise good judgment and discretion.

• Ability to work well in a team environment.
• Strong observation skills and attention to detail.
• Ability to remain calm and act quickly in high-stress situations.
• Effective communication and interpersonal skills, particularly when interacting with clients experiencing mental health crises.
• Patience and empathy when working with individuals experiencing mental health challenges.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be culturally/linguistically sensitive to populations served.
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.

Working Conditions:

• Work is primarily performed in an office or residential treatment setting; and
• Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting and walking for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds.  Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files).  Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word.  Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.

• The normal work routine involves no exposure to human blood, body fluids or tissues.  However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions. 
• Requires the ability to work under stress and in emotionally charged settings.
• The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.