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Payment Operations Analyst

Job Details

Experienced
Full Time
4 Year Degree

Objective

As an Ingo Money Payment Operations Analyst, you will be part of an exciting, dynamic, and growing team that provides daily operational support and expertise that directly impacts Ingo Money’s clients and their customers. The Analyst will collaborate with internal teams to provide support, input, and analysis.  

 

Specific Duties & Responsibilities

 

  • Manage payment operations processes
  • Monitor payment processing, services, and delivery
  • Identify, extract, analyze, and interpret data trends/patterns and anomalies
  • Ensure procedures and documentation are up to date, as processes can change frequently
  • Identify process improvements and efficiencies
  • Work with internal teams from across the company to expertly field, diagnose, and resolve payment or system-related issues

 

 

Experience

Skills/Qualifications

 

  • Ability to understand technical systems and able to express these concepts to clients and internal teams
  • Proficiency in using table-based systems that operate on SQL commands
  • Excellent interpersonal and communication skills (both oral & written)
  • Process and detail-oriented with strong analytical and problem-solving skills
  • Strong organization and time management skills
  • A self-starter with the ability to work independently
  • A quick learner, comfortable working in a dynamic, fast-changing environment

 

Education/Experience

 

  • Bachelor’s Degree in business, computer science or related field preferred
  • Minimum 2 - 3 years’ experience in an electronic payments industry role
  • Financial services, payment network, and/or banking industry experience
  • Previous training and payment operations experience
  • Previous merchant or acquirer processing experience, a plus
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