Retail Services Officer

Summary: Supervises and coordinates branch activities of Retail Services staff (New Accounts, Tellers, and Lobby Staff) in providing personalized banking services by performing the following duties.

Essential Job Duties & Responsibilities:

1. Assign duties, coordinate schedules, evaluate staff performance and provide training and support to ensure efficient functioning of the Retail Services department as well as present, monitor and maintain a professional work environment.
2. Monitoring and reporting of lobby safety and maintenance.
3. Assisting customers and staff with problem resolutions & special requests (wires, debit card and internet banking services).
4. Evaluating customer needs to suggest appropriate bank products, opening & processing all available new account types and detecting & reporting fraudulent or suspicious activities.

Knowledge, Skills & Abilities:

1. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3. Mathematics -- Knowledge of arithmetic, algebra, and their applications.
4. Excellent attention to detail.

Other duties as assigned.

This job description is subject to change at any time.