Reentry Program Case Manager

Position Title: Reentry Case Manager 

Reports To: Law and Reentry Program Manager  

Community: San Mateo County

Office Location: Redwood City, CA (up to 50% hybrid role of in-person and remote)

Compensation: $24.65/ hourly, generous benefits package

Status: Full-time, non-exempt

About Fresh Lifelines for Youth

Fresh Lifelines for Youth is an award-winning non-profit whose mission is to partner with youth to unlock their potential, disrupt the pipeline to prison, and advance justice in California and beyond. By 2030, through partnering with young people, communities, and systems, FLY will contribute to the fight for equity and justice by taking concrete steps to dismantle California’s pipeline to prison, equip 30,000 youth to transform their lives and create meaningful opportunities for them to live healthy, free, and productive lives. For more information about Fresh Lifelines for Youth, please visit: www.flyprogram.org

Reentry Program Case Manager - Position Summary

The Reentry Program Case Manager offers structured support and guidance to youth while on probation or  incarcerated at SMC Juvenile Hall or Camp Kemp, when needed. Case managers will be conducting 1:1s to recruit for the program. Upon release, case managers work with youth to set goals around education, building life skills and constructive uses of time, in order to prevent recidivism.

Position Responsibilities

Provide ongoing case management for incarcerated youth

• Meet with youth regularly to build rapport and conduct assessments
• Support and coach youth as they prepare for Reentry services and community integration
• Enter data to track youth progress throughout the program

Plan Activities for Clients

• Identify and collaborate with representatives from community-based organizations to plan youth activities
• Build and maintain stakeholder relationships (i.e. representatives from community based organizations, corporations and donors)
• Prepare agenda for activities and projects
• Provide clients with transportation to and from activities, probation-ordered programs and events as needed. 

Provide ongoing case/crisis management for 10-15 Reentry Program Youth

• Meet with each youth on caseload for 2-4 hours per month depending on the phase of the program (this includes both group and individual contacts)
• Provide crisis management and support to clients as needed. Client issues often include the following: depression, education, employment, family, gangs, homelessness, incarceration, substance abuse, self-esteem, suicide, and violence
• Conduct intakes with each youth on caseload (which will include a Service Learning Plan and a variety of assessments)
• Assist clients and families with locating and receiving outside services to address identified needs
• Provide general Programmatic and administrative support

Engage In Community Meetings/Events

• Identify ways to participate and engage in community events and meetings to understand the needs of the community in which the clients live
• Attend and actively participate in regular community meetings, MDT’s, as needed

Compensation & Benefits

This position is a full-time non-exempt role at a rate of [$24.65/hour] with differential pay options based on an advanced degree and, when applicable to the role, speaking another language. Our Total Rewards Package also includes the following: 

• Full medical dental, vision, and chiropractic healthcare and retirement contribution match
• 10+ PTO Days
• 12 Holiday Days
• FLY provides 3-4 additional "rejuvenation days off" twice per year in July and December 
• Annual Wellness Funds 
• Annual Professional Development Funds
• Employee Assistance Program (paid for by FLY)
• Annual Staff Retreat, Holiday Party, End of Year Celebration, Team Off Sites, and other FLY Events. 
• Customize your Work Schedule (dependent on supervisor approval based on positional and departmental needs)
• Hybrid of In-Office and Remote Work (frequency of required in-person work is dependent upon the role)
• 8 Hours of Civic Engagement
• Mileage Reimbursement. 

At FLY, we have adopted a no-negotiation policy. This policy reflects our commitment to equity and ensuring that the offers we make to our candidates reflect competitive and appropriate compensation given the market and the role.

Our Commitment to Diversity, Equity, And Inclusion

At FLY, we embrace a diversity of identities, beliefs, thoughts, and experiences. We commit to creating an organizational culture of equity and inclusion to better serve our youth and communities. FLY is an Equal Opportunity Employer. We strive for an inclusive culture and a staff team that reflects diversity. Applicants for all job openings will be considered without regard to age, race, color, religion, sex/gender, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. We strongly encourage women; people of color, people who identify as part of the lesbian, gay, bisexual, transgender, and queer communities; people with experience in the juvenile justice or criminal justice systems; and people with disabilities to apply.  Fresh Lifelines for Youth is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or accommodation due to a disability, please contact us at (408) 263-2630 or compliance@flyprogram.org

COVID-19 Vaccination

At FLY, we are committed to the safety of our employees, clients, and all others who enter our workplace. As such, FLY would like to make clear that the COVID-19 vaccination is a condition of employment. However, FLY does allow staff to apply for exemptions based on medical history or sincerely held religious beliefs or practices. This must be approved through FLY’s compliance department. If you have any questions or would like to learn more, please contact us at (408) 263-2630 or email compliance@flyprogram.org

What to expect

• Application with 8-10 questions and an applicant screening question. 
  • No Cover Letter Required
• 2-3 Interviews (for many roles, at least 1 would be in person)
• Meet w/FLY youth
• Work Product (Done in advance of the Final Round Interview)

Position Requirements

The ideal candidate will have a deep commitment to equity, social, racial, and economic justice. They will have rapport-building, practical stakeholder management, and strong motivation and communication skills. The candidate will believe in FLY’s vision and mission and will resonate with FLY’s values: accountable, dedicated, respectful, equitable and just, loving, innovative, hopeful, and youth-centered. 

Core Competencies: Skills and behaviors that FLY expects and develops all staff to exhibit across all positions at various levels of proficiency (early stage, intermediate  and advanced) 

• Cultural Responsivity: Demonstrates an openness and commitment to equity, justice, and belonging. This includes being aware of one’s own bias and privilege, building an understanding of systems of oppression, and valuing diverse perspectives; you take actions to learn and contribute to an environment that creates power-sharing, access, and opportunity within our community.
• High Quality: The ability to own your work, be accountable, and take initiative to produce high-quality results. This includes setting and achieving standards that demonstrate a high level of care and commitment to our mission, our population, our colleagues and our partners.
• Collaboration: The ability to work effectively within a team and intentionally across teams to contribute to FLY’s mission and agency goals. When working with others, you exercise your strengths and build on the strengths of others.
• Communication: The ability to convey information effectively with consideration of the situation and audience. This includes communicating clearly with people of different backgrounds and cultures in which you demonstrate self-awareness, empathy, and active listening. 
• Problem Solving: Applies critical thinking to problem solving that considers multiple perspectives and actively identifies creative solutions to address individual and systemic challenges. 
• Adaptability: The ability to adapt and respond to change effectively. This includes engaging in continuous learning, maintaining a solutions orientation, and proactively seeking opportunities to be supportive of change that  best serves our mission.

FLY’s Leadership Competencies: Skills and behaviors that FLY expects and develops all staff in Leadership positions to exhibit across various levels of proficiency (early stage, intermediate  and advanced) 

• Emotional Intelligence: Demonstrates self-awareness and the ability to process one’s own emotions and the impact and influence on others. This includes maintaining a compassionate and authentic perspective of issues and information that allows you to effectively work through challenges with teams and to respond with empathy.
• Change Management: The ability to recognize a need and assess the readiness for change. This includes effectively promoting and building commitment toward change and successfully guiding your team through the implementation process. 
• Strategic Decision-making: Effectively structures and facilitates inclusive decision-making processes. This includes responsibly making informed decisions to improve organizational health and impact through the use of key information to problem solve and to identify equitable solutions.
• Develops & Motivates Others: Motivates, inspires and supports teams and individuals through strong coaching, mentorship, and targeted development activities. Builds healthy and effective teams through regular feedback, collaboration, role clarity and conflict resolution.  
• External Relationship Builder: Invests in and builds strong, trusted and ongoing relationships with external partners and cultivates new relationships. This includes the ability to analyze and understand relationships as a strategy for achieving the mission, which often means navigating complex relationships while anchoring to FLY’s values.
• Project Management: The ability to create project plans, implement plans with effective delegation to team members, and manage those plans to intended impact, while adjusting the course when needed. This includes managing at various levels of complexity and scale, as well as anticipating potential barriers and evolving plans to achieve the desired impact.

Note on Qualifications: In FLY’s quest for an equitable hiring process, candidates are encouraged to apply even if they feel they only meet 75% of the position requirements.