Sales Consultant (Wholesale)

Wholesale Sales Consultant

Are you passionate about clean, sustainable eating?  Enthusiastic about working in a people-first culture, committed to living the good life and eating the good food while being good people?  Awesome!  Keep reading…

Who we are –

Lancaster Farm Fresh Cooperative (LFFC) is a nonprofit organic farmers’ cooperative of over 100 member farmers in Lancaster County, Pennsylvania. We focus on creating healthy, high-quality foods from our highly maintained and enriched soils on our small-scale family farms. LFFC serves all Eastern Pennsylvania, New York City, and most of the tri-state area by connecting the farmer and customer, delivering the best local organic produce, value-added products, and humanely raised and pastured animal products to retail establishments, co-ops, restaurants, and institutions.

The perks of working here –

• Medical, dental, and vision coverage
• 4% match for 401K
• Paid time off and paid sick days
• Free summer CSA (community supported agriculture) share
• Access to the employee store with discounted organic food and drink
• Being part of something that will make you feel good at the end of the day

Position Summary –

This position will develop long-term, productive relationships and work collaboratively with wholesale clients (chefs, co-ops, stores, institutions, etc.) to achieve sales goals. This position will learn and promote all LFFC product lines to leverage sales opportunities through successful client relationships and proper lead management. This position will identify opportunities, anticipate customer needs, and build customer sales while providing superior customer service. A strong desire to help the small, sustainable farmer is essential.

What you’ll be doing – 

• Responsible for identifying, qualifying, and building sales with assigned customer lists, new business opportunities, available inventory, and project assignments
• Work with clients to determine needs and establish long-lasting partnerships. Prepare reports and agendas for customer meetings as necessary. Recommend products based on customer needs and interests
• Accept/enter customer phone, email, and fax orders; ensure orders are recorded accurately
• Analyze sales data regularly to monitor customer performance and sales objectives, as well as to identify further opportunities
• Guarantee customers receive timely and accurate information on product availability, quality, and price, with an understanding of the seasonal availability of LFFC products and industry standards
• Respond to customer phone/email inquiries and uphold the highest degree of professional and courteous customer service
• Understand and offer substitutions to customers for unavailable ordered items
• Maintain customer records and track customer activity in Salesforce
• Visit customers and attend co-op & customer and industry events
• Perform all duties and responsibilities in an ethical manner and in accordance with LFFC policies and procedures

Who you are –

• Bachelor’s degree or equivalent training and experience; 2+ yrs in a perishable sales environment preferred
• Passion and knowledge of organic produce, pastured meats/dairy products, and the natural food industry
• Capable of thriving in a high-volume sales team environment
• Able to develop and maintain effective, positive internal/external working relationships with a diverse group of individuals; a team player, but also able to work just as well independently
• Ability to be comfortable in a diverse, dynamic, and cooperative work environment
• Reliable and highly motivated to get the job done
• Strong organizational skills with the ability to multitask and work effectively in a fast-paced environment and under pressure
• Ability to set priorities and meet deadlines while accomplishing team objectives
• Ability to exercise good judgment in regard to the availability of seasonal farm products
• Proven customer service standards of excellence and related philosophy
• Proactive with excellent follow-through
• Strong interpersonal, telephone/oral, and written communication skills
• Able to resolve issues appropriately and in a timely manner
• Strong computer skills, including MS Excel, Word, and Outlook
• Strong negotiating, analytical, and problem-solving skills
• Knowledge of food grown in our region and seasonality
• Ability to analyze previous ordering and inventory histories to forecast and modify purchases
• Ability to present information and respond to questions from groups of management

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities, or requirements. Other duties, not listed here, may be assigned as necessary to ensure the proper operations of the team.

Position Requirements

Lancaster Farm Fresh Co-op is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.