This position is based out of our Kerns Building in NE Portland. The schedule for this position is Monday through Thursday, 10:00 a.m. to 8:30 p.m.
The Project Respond Program Supervisor II works as a member of an interdisciplinary team to implement and monitor the provision of mobile crisis response, risk assessment and crisis stabilization planning for adults and children in Multnomah County. This position approaches work with people from a trauma-informed, strength-based, perspective and works in concert with programs in Multnomah County’s Acute Care Continuum. The Program Supervisor works collaboratively with mental health and physical health care providers, police agencies, emergency departments, school personnel, and other social service agencies to assure the best possible treatment for clients, while supporting a Trauma Informed Care environment. The Program Supervisor provides general and specific direction to team members, manages the crisis response, and serves as a back up to those supervised. The Program Supervisor assures that program activities are administered in cooperation with Counselors and as directed by the Program Manager.
All incumbents must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. It is expected that there is an awareness and sensitivity to the perspectives and perceptions to those we serve, as well as our colleagues. As Cascadia is Trauma informed, the incumbent must support a Trauma Informed Care Environment. With the high prevalence of trauma among individuals receiving behavioral health services, it is required that the incumbent understand the effects of trauma on health, coping, and other aspects of the lives of those we serve.
On the first of the month, following 60 days of employment, benefit eligible employees (20/hrs. or more per week) are able to enjoy affordable, low cost, medical, dental, and vision benefits. Additionally, Cascadia provides a generous paid time off package, volunteer time off, and more. Upon hire, you will complete paid training and then continue to train onsite in your new job. During the first week of training, you will learn about the agency, understanding those we serve, Trauma informed care, and other skills to prepare you for significant and meaningful work in the behavioral health field, whether you are providing clinical services or non-direct services. Click here to learn about the benefits we offer and more.
Essential Duties:
This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary.
- Provide leadership and oversight of the daily operations of the program, including integration of best practices and evaluation of program services.
- Provide backup response to crisis counselors in providing on-site crisis response, risk assessment, and safety planning to adults and children in Multnomah County experiencing mental health crises.
- Assist staff members in working with particularly difficult clients or client situations.
- Consult with and coordinate treatment decisions with the Program Manager, Program Director, Program Medical Director, other Supervisors, and Counselors.
- Build relationships and working partnerships with other mental health and physical health care providers and police agencies.
- Coordinate with other service providers throughout Multnomah County.
- Provide regular supervision, training and guidance to staff to ensure that program goals and objectives are met.
- Conduct performance reviews for staff members or provide the Program Manager with information necessary to assess performance.
- Operate in a sometimes ambiguous and frequently changing work environment.
- Document and maintain clinical records in a manner that assures compliance with all agency policies and procedures and local, state, and federal regulations. Maintain accurate and up-to-date documentation associated with billing, assessment, treatment, residents’ progress and other activities, as required. Complete electronic medical records (EMR) as required using Cascadia software.
- Assure that staff members maintain accurate and up-to-date documentation associated with billing, assessment, treatment, clients’ progress and other activities, as required. Assure that staff members complete electronic medical records (EMR) as required using Cascadia software.
- Prepare various reports for the Program Manager or other stakeholders as required/requested.
- Evaluate, recommend and implement methods, systems, procedures and treatment strategies to reduce costs and to enhance the level of service provided
- Monitor expenditures and use of agency/program resources, making suggestions and putting plans into action to enhance efficiencies.
- Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
- Adhere to mandatory abuse reporting laws and HIPAA requirements.
- Demonstrate responsibility for safety of residents, staff and property; follow all established safety protocols and procedures; possess working knowledge of fire regulations and evacuation procedures.
- Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements.
- Attend clinical staffing meetings, leadership meetings, and other supervisory meetings as assigned.
- Assure that the program is adequately staffed; may need to cover shifts.
- Provide after hours on-call response to crisis clinicians on a rotating basis.
- Perform other duties as assigned
Qualifications
- Must meet the requirements to be credentialed as a Qualified Mental Health Professional (QMHP) through MHACBO. Must have a Master’s Degree in a behavioral science field from an accredited college or university. Demonstrate the competencies to become credentialed as a QMHP as outlined in the Oregon Administrative Rules (OAR). Certification must be current and in compliance with the OAR’s.
- A minimum of three years of clinical experience providing inpatient or outpatient services is preferred.
- Experience providing supervision is a plus.
- Conduct a Mental Status assessment and formulate a diagnosis according to the most current DSM
- Advanced knowledge of risk assessment and crisis intervention
- Understand evidence based practices, and strength based case management philosophies and strategies including trauma informed care
- Operate computer hardware and software at a level needed to effectively perform job functions
- The Project Respond Supervisor must have the ability to work a flexible work schedule as the Project Respond program operates 24 hours per day, 7 days per week.
- Possess a valid driver’s license, three year driving history; clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course. This position requires the ability to drive a personal or company vehicle for the completion of work duties.
Working Conditions
- The Project Respond Program Supervisor must work collaboratively with other Supervisors and Counselors to minimize risk to self and clients and, when necessary quickly and accurately communicate with police agencies in emergent situations.
- Occasionally stooping, lifting (20-50 lbs), climbing (stairs), crouching, reaching and running
- Regular sitting, standing, walking and keyboarding
- Constant visual and auditory
Cascadia is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654 or at peopleandculture@cascadiabhc.org
