Adventure Course Operator

Year-around Part-time position

Summary of Duties: Provides support by performing the following duties of The Woodlands Township Adventure Course. Ensures a safe visitor experience and provides excellent customer service.

Essential Duties and Responsibilities:

• Welcome and assist visitors or direct them to the appropriate staff member, including fitting customers with harnesses, helmets and other required gear.
• Provide on course assistance to customers which includes but is not limited to addressing questions/fears, spotting issues with gear, and assisting customers off the course if not able to continue.
• Answer phones; answer routine questions or direct calls to the appropriate staff member, take messages as needed.
• Perform cash handling duties, make change, and input fees and issues receipts. Record amount received and prepares report of transactions using computer software.
• Monitor users of the Adventure Course to ensure orderly conduct and patrons are following Course rules/regulations.
• Assist Course users in their Adventure Course experience which includes but is not limited to rescues, talking users through a difficult obstacle, managing users and the flow of course traffic, etc.
• Provide information on programs, activities and events in person or by phone.
• Provide general clerical support including typing, filing and copying.
• Utilize company software to enroll customers in programs.
• Receive and issue recreation equipment (helmets, harness, carabineers, etc.) and supplies.
• Input data into computer for registration process.
• Perform facility opening and closing procedures, such as ensuring the facility is secure and ready for the next day’s operation.
• Assist with Course programs, activities, special projects and events as required.
• Must be comfortable climbing and working at heights of up to 50 ft.
• Performs other duties as assigned.

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High school diploma or General Education Degree (GED).

Experience: One (1) year related experience and/or training; or equivalent combination of education and experience.

Licenses and Certifications:

• Must possess a Texas driver’s license within the first ninety (90) days of employment and meet the driver safety policy requirements.
• Obtain course specific training Level I Certification from ACCT (Association of Challenge Course Technology) within three months of employment.

Age Requirement: Must be at least 18 years of age.

The Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.