RESIDENTIAL PROGRAM MANAGER

Come join a vibrant community at Waystone, where our commitment to diversity, equity, inclusion, and belonging flourishes. We believe that by engaging our employees and embracing our core values of Trust, Growth, Respect, Integrity, and Belonging, we can create an environment where everyone feels empowered and welcomed.

PRIMARY PURPOSE: This position is responsible for ensuring the safety and wellbeing of residents and staff as well as the successful daily operations of the assigned residential group home. This includes ensuring the house meets all agency and regulatory quality indicators and standards, hiring, training and supervision of staff, and ensuring medical and clinical needs of residents are met.  

LOCATION: Haverhill, MA

Responsibilities:  Essential Functions

• Coach and train staff - Hire, coordinate training, provide 1:1 weekly supervision and support to all direct care staff to increase skills. Ensure all program/staff training requirements are met and maintained. Conduct annual performance evaluations in a timely manner and address concerns. Ensure staffing needs are met based on defined ratios. Coordinate per diem and agency relief staff, as needed.
• Develop and implement Individual Support Plans for each individual in collaboration with the clinical team, develop plan, train and monitor staff in how to implement the plan.
• Ensure a high level of quality care, in accordance with agency and accreditation standards. Maintain accurate and up to date documentation, including ISP documentation, HCSIS, behavior and treatment plans, and other required documentation. 
• Ensure quality health care for each individual - Promote a healthy lifestyle within the home, ensure routine and follow-up medical appointments are completed, assure that medical recommendations are followed by all staff. Work collaboratively with clinical and nursing teams to ensure behavioral and medical needs of persons served are met. Collaborate with all service providers, ensuring communication and documentation is clear with regard to the coordination and management of each person's needs. Coordinate with day programs as needed to ensure consistency and regular communication
• Oversee and monitor the management of individual and agency funds – Work in collaboration with agency fiscal staff for both individual and program expenses, while ensuring all required documentation is present. Make sure program funds are used wisely and appropriately through monitoring overtime and supply ordering.
• Ensure compliance with applicable regulations and policies - Set up systems for record-keeping, daily routines, and practice, and reporting to make sure that all activities are following DDS regulations and follow Waystone HHS policies and procedures.  Ensure confidentiality of Personal Health Information, records and documentation is in compliance with HIPAA (Health Insurance Portability and Accountability), state and federal mandates.
• Model and encourage regular participation for all individuals in recreational and community opportunities, helping people to develop meaningful relationships. Coordinate or assist with program community outings. Ensure all information and materials required for any outing is prepared, and that positive relationships are built and maintained. Ensure positive neighbor relationships are maintained, and that any concerns are raised to senior management.
• Work with guardians and family members on issues related to the care and services provided to their family members. Communicate proactively, as appropriate, work to build a positive relationship, and ensure staff are also trained in the best practices of working with families. Coordinate meetings, as needed, and ensure all information and materials required are prepared.
• Manage the technology needs of the program; ensure timeclocks are in good working order, monitor, ensure accuracy and approve employee time and attendance every Monday by 10am, and data management/electronic health record systems. Report issues to IT Department or Payroll Department, as appropriate.
• Ensure records are updated as required (medication changes, doctor’s orders and medication lists). Ensure medications are ordered in a timely fashion and administered correctly with daily and weekly medication checks
• Provide emergency coverage of the program as needed (on-call coverage). On-Call coverage includes addressing concerns and providing direction to employees, managing call-outs and scheduling per diem staff, on-call reporting, as well as possible coverage of shifts if staffing cannot be coordinated for a shift.    
• Responsible for the upkeep, cleanliness and maintenance of the program residential site and program vehicles. Address maintenance needs     
• Conduct staff meetings regularly (at least monthly) to ensure open and clear communication, build the team, and provide training.
• Work in tandem with your partner program to provide back up support and coverage for each others’ programs 
• Participate in transitions of new individuals into the program with support of Senior Program Manager
• Attend regularly scheduled Program Manager meetings
• Other duties as assigned

REQUIREMENTS:

• Three years of experience in Intellectual/Developmental Disabilities
• Bachelor's degree in human services or a related field strongly preferred.  High School diploma or GED required.
• Strong management skills; ensure collaboration and teamwork among house staff and residents, ability to multi-task problem solve and maintain a high level of organization.
• Supervisory, managerial, and administrative experience preferred
• Ability to be certified in Medication Administration, CPR and First Aid certification, Safety Care and maintain certification within 3 months.
• Valid Driver’s License in good standing with a minimum of 1 year of driving experience. Local travel within our service communities in the Merrimack Valley area.
• Regular and predictable attendance
• Computer literacy and competency to include the ability to coordinate entry into a data management system, use Microsoft Office products proficiently, and records management systems
• The position’s core hours are Monday through Friday, 8 am to 4pm. Some flexibility will be needed for evenings, weekends or holidays. 

At Waystone, we firmly believe that by investing even more in the professional development of our employees, being an inclusive community and passionate about the services we offer, we will attract more skilled people who embody our mission. The future of Waystone is extremely bright thanks to our incredible employees, community partners and other supporters.

Generous Benefits - most start on the date of hire with regular schedules of 25+ hours per week!

• Health insurance; Harvard Pilgrim network, 3 levels of coverage
• Dental insurance, Vision insurance, and tax-saving Flexible Spending Accounts
• 401K Retirement Plan with generous employer match
• Start building Vacation time right away, accruing at 2 weeks/year
• 12 Paid Holidays, 3 Personal Days, 9 Sick days/year
• Mileage Reimbursement
• Free access to our on-demand training library with opportunity to earn CEU’s

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For more than 50 years, Waystone has been partnering with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.  We serve people across the lifespan, starting at the age of three and through the end of life. While we are known for serving people with disabilities, we support a growing number of people with brain injuries, medical and behavioral challenges, dementia, and veterans with service-related disabilities.

Serving over 1,700 individuals and their families, we continue to expand our programs and innovate new services to support the diverse life journeys of those we serve. We have expanded our involvement in the local communities we serve and collaborated with others to address dementia, food insecurity, staffing shortages, leadership development, disability advocacy and building communities that promote equity and belonging.