Valet Parking Supervisor - Norfolk, VA

Company: Parking Management Company - PMC

Job Title: Valet Parking Supervisor

Position Type: Full-time and Part-time

Compensation: $8.50 - $10.00 per hour plus tips (Tips based on service performance and customer interactions)

Unleash your leadership potential and elevate guest experiences as Valet Parking Supervisor!

Are you a customer service professional eager to elevate your career? Do you crave customer service excellence and leading a team that elevates hospitality? Imagine yourself at PMC, the nation's fastest-growing parking management company orchestrating unforgettable guest experiences across 5-star hotels, vibrant events, and more.

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Why PMC?

PMC is more than a workplace; it's a platform for growth and success. Enjoy a supportive team environment that values your contributions. As a Valet Parking Supervisor, you'll enjoy a competitive wage ranging from $14 to $20+ per hour (rate boosted by tips and bonuses).

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What Does a Valet Parking Supervisor Do?

Lead a team of valets, ensuring guests receive red-carpet treatment at every turn. From greeting with a smile to overseeing smooth parking operations, you'll be the driving force behind exceptional service. Think about resolving concerns proactively, exceeding expectations, and building a team that shines.

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Essential Duties and Responsibilities:

• Manage, direct, and oversee the parking operation and staff.
• Handle guest-related concerns, questions, claims, and service issues.
• Ensure associates follow proper attendance and timekeeping procedures.
• Conduct required staff meetings, communicating pertinent daily information before each shift.
• Maintain a work-friendly atmosphere and a team environment.
• Communicate effectively with associates, guests, and managers.
• Conduct proper tip handling, including shift cuts, tip share, and reporting.
• Anticipate guest needs, resolve issues proactively, and exceed expectations.
• Supervise valet team to ensure proper key handling and safe, efficient parking/retrieval of vehicles.
• Follow proper procedures for associate or guest incidents/accidents.
• Maintain a safe environment for associates and guests.
• Other duties as assigned by guest service manager or city manager.

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Work Environment and Physical Demands:

• While performing the duties of this job, the employee is regularly exposed to all outdoor weather conditions and may stand for up to 8 hours at a time. Physical demands include running to and from vehicles and parking areas multiple times during a shift, running 200 yards, up to 75 times during a shift, and quickly getting in and out of various types and sizes of vehicles.

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Skills of Successful Valet Parking Supervisor:

• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Ability to balance multiple tasks and demonstrate good time management.
• Independence and teamwork capabilities.
• Positive and professional attitude.

Qualifications for a Valet Parking Supervisor:

• At least 18 years old.
• Customer service experience.
• Basic math skills.
• Valid driver's license.
• Ability to pass background and motor vehicle record checks.
• Ability to run, retrieve vehicles, and lift luggage up to 50 pounds.
• Leadership skills and ability to lead a team.
• Ability to drive a standard (stick-shift) vehicle.
• Use of personal cell phones may be required for work purposes.

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Work Schedule:

Whether you seek full-time, part-time, or seasonal work, PMC accommodates your needs! With operations open 24/7, we can tailor shifts to your schedule, making this position ideal for retirees, semi-retirees, stay-at-home parents, or college students.

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Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility 
• 401K – Upon eligibility 
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will:
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA):

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave:
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. 

Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.