Senior Field Service Representative

DataPath is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions.  We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government and commercial markets.  At this time, we are seeking a Sr. Field Service Representative.  Note: This role is contingent upon contract award.

The Senior Field Service Rep performs a wide variety of activities associated with installing, maintaining, and servicing computer-related products at customer sites and providing technical support to customer in solving technical problems incurred in the installation or operation of company products.  May include PC & laptop computers, disc drives, and computer or telecommunications systems and networks.  Conducts orientation and training of customers in the technical operation and maintenance of equipment.  Conducts start-up, cutover and checkout activities on newly installed systems.  Troubleshoots and diagnoses system/equipment interface problems during installations.  May assist engineering in determining and solving equipment design problems by setting up special diagnostic test equipment to conduct controlled field experiments and gather engineering data.  Prepares operating and malfunction reports and associated documentation.  May perform preventive maintenance.  Performs modifications and field changes to installed equipment.  May provide technical guidance to junior technicians.

QUALIFICATIONS:

• US DOD Secret Clearance required
• Minimum 10 years of knowledge of SATCOM systems, including troubleshooting and resolution of complex problems, field retrofits
• Minimum 2 years’ experience in a military environment.
• US Citizenship is required
• Must possess valid US Passport
• Candidate must possess DOD Secret clearance
• Bachelor’s degree and 5 years of experience as an FSR or related activities within the last 10 years, conducting maintenance on systems in the field; a strong technical understanding of military systems; a strong mechanical background.
• In lieu of degree, must have 8 years’ experience as an FSR or related activities within the last 10 years, conducting maintenance on systems in the field; a strong technical understanding of military systems; a strong mechanical background.

We offer a competitive compensation plan commensurate with experience, a full benefits package and desirable growth-oriented work environment.  

DataPath is an equal opportunity employer committed to building a diverse global culture that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers.