IT Manager

Summary:

DataPath, Inc. is seeking an experienced IT Manager to lead our information technology operations and ensure the secure, efficient, and compliant delivery of IT services and infrastructure for our Department of Defense contracts. This is a hands-on leadership role overseeing network, systems, and vendor management.

Responsibilities:

Network & Infrastructure Management:

• Design, implement, and maintain secure corporate network and LAN/WAN infrastructure, adhering to DoD cybersecurity standards
• Manage Windows Server infrastructure, Active Directory, and Group Policy with a focus on system security and compliance
• Develop and enforce robust processes, standards, and documentation for infrastructure management aligned with DoD requirements
• Conduct regular system-wide capacity analysis, providing recommendations for future technical solutions and areas for improvement
• Oversee implementation and maintenance of resilient backup and disaster recovery systems

Cloud & Office 365 Administration:

• Manage and secure the Office 365 tenant, including Exchange Online, SharePoint, OneDrive, and Teams
• Implement and maintain stringent data loss prevention, compliance, and information governance policies
• Provision and configure O365 services, user accounts, and security policies in line with DoD regulations
• Provide targeted training and support to end-users on O365 applications, emphasizing security best practices

Vendor & Service Management:

• Oversee relationships with managed services providers, including help desk support and MSSP
• Define and monitor service levels and KPIs, ensuring quality and timely incident resolution
• Analyze help desk reports, identify trends, and implement process improvements
• Provide escalation support and guidance to contracted MSP for Tier 1 and Tier 2 support
• Develop and maintain strategic vendor relationships, ensuring alignment with DoD compliance requirements

Compliance & Security:

• Collaborate with MSSP and compliance stakeholders to meet NIST 800-171 Rev 2 requirements for Cyber Maturity Model Certification (CMMC) - Level 2
• Ensure all IT systems and processes comply with DoD regulations and cybersecurity policies
• Implement and maintain robust security measures across all IT infrastructure and operations

Operational and Financial Management:

• Lead IT initiatives, coordinating with cross-functional teams and stakeholders to align with organizational goals
• Hire, train, and supervise IT staff, fostering a security-conscious and compliance-oriented team culture
• Assign responsibilities, evaluate performance, and promote professional development within the IT team
• Forecast IT requirements, prepare and manage annual budgets, and schedule expenditures
• Analyze financial variances and initiate corrective actions to maintain fiscal responsibility
• Determine and prioritize IT operations service requirements based on user/department needs and organizational objectives
• Develop and implement documentation requirements for efficient problem resolution and knowledge management

Strong expertise in:

• Windows servers (2008+), Azure/Entra Active Directory, and enterprise networking
• Office 365 administration and cloud services management
• Virtualization technologies (Hyper-V, VMware)
• Storage and backup technologies
• Cisco technologies (routers, switches, firewalls, phone systems)

Cybersecurity proficiency:

• NIST, FISMA, RMF, and DoD cybersecurity standards and policies
• Compliance requirements and controls implementation
• Patch and vulnerability management
• Business continuity/disaster recovery (BCDR)
• Asset management and ticketing systems

Project and process management:

• Change Management best practices (ITIL certification preferred)
• IT infrastructure planning and development
• Process improvement and project management principles

Technical skills:

• Microsoft Office Suite proficiency
• Ability to quickly adapt to specialized applications and hardware
• Strong analytical and problem-solving abilities

Communication, Leadership, and Personal attributes:

• Excellent verbal and written communication skills
• Outstanding leadership abilities
• Exceptional customer service orientation

• Self-motivated with attention to detail
• Ability to prioritize and execute tasks in a fast-paced environment
• Anticipate end-user needs while operating in highly secure environments

Work Conditions

• Based in Duluth, GA (in office)
• On-call availability for Priority 1 issues

Minimum Requirements:

• Must Be a US Citizen
• 7+ years of experience in IT management, network administration, and systems support
• Bachelor’s degree in computer science or a related field is preferred. 

DataPath, Inc. is an Affirmative Action and Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative actIon plan, please email HR@DataPath.com.

If you have a disability and you believe you need reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@DataPath.com.