Field Installation Technician

Summary/Objective:

The Field Installation Technician is responsible for completing installation and large retail field scopes of work for all pool products.  This position requires wide-ranging product knowledge, as well as best practices for field-based scopes of work.  The position also requires knowledge of commercial/industrial electrical & plumbing systems.  Extensive field travel and overnight stays are common and consistent for this role.

Responsibilities/Essential Functions:

• Responsible for executing installation field scopes of work for all approved pool products.
• Follows all safety and pre-install requirements in accordance with HydroWorx Construction Safety Manual, OSHA Occupational Safety and Health Administration, and site-specific Safety protocols as mandated by project Owners, Owner’s Representatives, or Owner’s Contractors.
• Installs, repairs, & services HydroWorx pool products and components as required by project specifications.
• Performs refurbishment and replacement for existing pool products.
• Ensures all installed products and components are 100% functional and tested/commissioned to HydroWorx standards and documentation.
• Brings all necessary tools, equipment, and supplies to the project.
• Ensures project is clean and free of any installation debris.
• Day-to-day communication with customers, general contractors, & field superintendents.
• Daily communication, written & verbal, to Installation Manager.
• Reviews all pre-installation documentation with Installation Manager.
• Completes and returns all post installation quality testing documentation and completed photos prior to closing jobsites.
• Performs mechanical and water chemistry training with customer representatives post installation.
• Assists Installation Manager in reporting on or creating reports for projects that are completed, are in process, and are forecasted.
• Manages day to day expenses, labor hours, travel arrangements, and reports those activities directly to the Installation Manager.

• Works as a team member with other HydroWorx Field Technicians.
• Tracks expenses and prepares weekly reports for all expenses and receipts.
• Perform other duties as assigned.

Qualifications:

Education & Experience:

• High School diploma required.  Some college preferred.
• 3 – 5 years of experience in field based mechanical scopes of work, commercial plumbing & electrical, and history of significant travel.

Skills/Competencies:

• Highly organized, accurate, personable, with the ability to reflect empathy to customers, contractors, and personnel.
• Must have a valid driver’s license and ability to obtain a U.S. Passport.
• Ability to multitask.
• Strong communication skills.
• Work independently.
• Strong collaboration with other technicians and trades.
• Acute attention to detail.
• Conflict resolution skills.
• Reading and understanding blueprints, drawings, & specifications.

Physical Demands:

• The employee is primarily required to climb up to 30 feet on ladders, balance, stoop, kneel, crouch, or crawl in tight spaces.
• Must be able to balance, work, and maintain use of both hands while in these positions.
• Must be willing and capable of accessing and working in tight areas and crawl spaces with as little as 2’ (H x W) workable clearances.
• The employee must frequently lift and/or move up to 75 pounds.
• The employee must be willing and capable to stand for long periods of time while working.
• Must be willing and capable to work for long periods of time on ladders, scaffolding, ledges, or on pedestals.
• Must be capable of wearing and working in in fall arrest harnesses while attached to fall arrest and retractable lanyards on elevated platforms.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

• This job operates mostly on professional & commercial job sites and construction locations.
• This role routinely uses standard hand tools and large equipment such as forklifts/lulls, gantry cranes, hand trucks, & platform dollies.
• Electronic equipment such as computers, tablets, phones, and cameras.
• Most activities will be on active construction sites and will require following contractor specific safety guidelines including personal PPE.
• The work environment is fast paces, high energy, and team oriented, requiring a strong ability to product under pressure, multi-task, prioritize work-related tasks, and work independently with little supervision.

Tools & Equipment:

• Use of general mechanic’s hand tools.
• Heavy equipment (forklift/telehandler, gantry crane)
• General battery operated or corded power tools. 

Work Hours:

• Typically, Monday through Friday, 7:00 a.m. to 5 p.m. onsite, plus travel time.
• Frequent early morning, late evening, and weekend work will be required as job duties demand.

Travel:

• 95% travel.
• Mandatory travel nationwide & international as required by the position.
• Must have or be able to obtain U.S. Passport.

Training:

• Training for this position will be conducted per HydroWorx on-site training program-including OSHA compliance trainings.