Small Electronics Tech Support

At ThermoWorks, our employees are part of the industry leader of food thermometers. Our products are preferred among leading chefs, competition BBQ teams, and such food authorities as the New York Times, Martha Stewart, SeriousEats, Bon Appetit, Good Housekeeping, etc.

Job Summary:

The Small Electronics Technician provides outstanding customer experience and troubleshooting support to our customers. The successful candidate will have a track record of solving customer problems by phone, chat and emails.

Schedule:

• 6am-3pm (Monday - Friday) and every other Saturday 8am- 5pm

• Hours worked on Saturday get $4.75+/hour

Essential Responsibilities:

• Answer and process customer service calls and emails efficiently and effectively to optimize the customer experience

• Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns

• Effectively educate customers on product use and assist them in fully utilizing available features

• Repair small consumer electronics using soldering iron, multimeter power supply and small hand tools

• Ability to work some Saturdays

• Perform other duties as assigned

Required Skills & Experience:

• Excellent customer service and interpersonal skills with the ability to professionally handle and resolve stressful situations

• Excellent communication skills, both written and verbal, including telephone skills, email correspondence, spelling, punctuation, and clarity

• Must have solid technical aptitude and the ability to logically troubleshoot and problem solve

• Proficient with Google Suite apps (Gmail, Docs, Calendar, Sheets)

• 2+ years of technical work experience preferred (experience repairing cell phones, hardware, thermometers)

• CRM experience a plus

• Passion for cooking and barbequing (BBQ) a plus, eagerness to learn required

Physical Requirements:

• Occasional lifting up to 25 lbs

• Constantly operates computer and small repair tools