Customer Care Specialist

The Customer Care Specialist is a vital link between the company and our customers, providing an outstanding customer experience and expert advice on our products’ usability and features. 

Schedule:

• FT shifts available between 6am-6pm (Monday - Friday) and every other Saturday 8am- 5pm

• Hours worked between 5pm - 6pm on weekdays and all Saturday hours get an additional 25%/hr

Benefits:

This is a full-time, permanent position with benefits including medical (fully paid by us), dental, vision, parental leave, vacation pay, holiday pay, 401(k) with company match, employee discounts, etc

Essential Responsibilities: 

• Master product knowledge to be able to educate customers and suggest and sell products that meet their needs and wants

• Answer inbound calls and emails, take customer orders (answer product questions, guide customers in their purchase decision), approve orders taken online, and route calls to other team members as needed

• Ensure customers are treated respectfully, professionally and that every inquiry receives a complete and helpful response

• Build customer loyalty through every interaction 

• Daily interaction with both experts and novices in commercial foods, competition BBQ, home cooking and baking

• Learn about ThermoWorks and its products (applications and technical know-how) so you can help customers from an experienced point of view

• Maintain the integrity of our customer database, ensuring information is accurate, complete and not duplicated

• Perform other duties as assigned

Minimum Qualifications:

• 3 years of customer service experience

• The ideal candidate has a demonstrated interest and enthusiasm for cooking, baking, and/or BBQ. He/She will be expected to become expert in ThermoWorks products and their use in food preparation.

• Excellent communication skills, both written and verbal

• Excellent computer skills

• Extreme attention to detail

• Excellent time management and organizational skills

• Proven ability to take responsibility and accountability

• Ability to work both independently and with a team and to receive and respond to instructions