At ThermoWorks, our employees are part of the industry leader of food thermometers. Our products are preferred among leading chefs, competition BBQ teams, and such food authorities as the New York Times, Martha Stewart, SeriousEats, Bon Appetit, Good Housekeeping, etc.
Job Summary:
The Tech Support/Product Expert provides outstanding customer experience and troubleshooting support to our customers. The successful candidate will have a track record of solving customer problems by phone, chat and emails. ThermoWorks is different because people ask us for guidance and advice, especially when it comes to temperatures in food.
Our mission is to provide exceptional service, sales and applications help and uncommonly memorable experiences via direct relationships with our customers.
Schedule:
Essential Responsibilities:
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Engage customers in calls, chats, emails and in-store visits to help answer product questions, make suitable product recommendations, and solve problems
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Guide customers in their purchasing decisions and processes
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Educate customers and suggest and sell products that meet their needs and wants
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Ensure that orders are placed correctly and with the best instruments for each customer’s specific needs
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Follow proper troubleshooting steps, ask clarifying questions, discover underlying causes of concerns
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Effectively educate customers on product use and assist them in fully utilizing available features
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Repair small consumer electronics using soldering iron, multimeter power supply and small hand tools
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Perform other duties as assigned