Director of Facility Operations

Who we are:  The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization and has been a vibrant and vital institution, serving as an effective, critical bridge between police and communities across all five boroughs of the City since 1914. PAL operates diverse programs for children as young as 2 years old to young adults. Programs include Head Start, after-school programs and summer day camps for elementary, middle and high school youth, and summer Playstreets. PAL also runs evening teen centers and college readiness programs, youth employment, and juvenile justice programs. Staying true to PAL’s roots, a cornerstone of our youth development strategy includes offering competitive and recreational sports for children of all ages.  At PAL, we’re devoted to empowering communities and building the best places to work, and that goes for our own teams too. 

Position Summary: 

Reporting to the Chief Operating Officer, the Director of Facility Operations oversees the management and maintenance of all PAL buildings (8 community centers) and helps to establish and maintain PAL buildings by ensuring the properties remain safe, comfortable and compliant. 

What you’ll do:  

Facility Management: 

• Oversee and manage the network of PAL locations, including Headquarters. 

• Ensure all buildings are well-maintained and repaired as needed. 

• Conduct and oversee preventative maintenance and coordination of unscheduled maintenance 

System Management: 

• Implement effective systems for logging and tracking inspections, maintenance schedules, and repairs. 

• Manage maintenance of mechanical, electrical, HVAC, elevator, plumbing, fire, traffic control, and life safety systems. 

• Contractor and Vendor Relations: 

• Manage relationships with external contractors and vendors. 

• Develop and execute facility assessments for existing sites with recommendations for infrastructure improvements. 

• Oversee the Request for Proposal (RFP) and competitive bidding process for facility improvement projects. 

Project Management: 

• Oversee capital improvement projects for large-scale facility upgrades. 

• Present strategic space renovation plans, progress updates, and recommendations to the executive team. 

Safety and Compliance: 

• Foster a culture of safety across the organization. 

• Ensure facilities are clean, hazard-free, and provide a friendly atmosphere. 

• Conduct safety assessments, ensure code compliance, and manage inspection schedules and training programs. 

• Develop comprehensive manuals and staff communications to ensure safe and efficient facility management services. 

• Create best practice tools and processes that enhance both short-term and long-term operational and lifecycle maintenance strategies, anticipating needs, prioritizing resources, and optimizing investment to achieve superior operational performance. 

• Coordinates and monitors Fire and Life Safety program elements in compliance with Federal, State and Local regulations. 

• Collaboration and Stakeholder Management: 

• Establish strong communication with partners, including NYPD precincts, NYCHA, FDNY, property managers, and landlords. 

• Serve as the primary contact for internal and external stakeholders regarding facilities management issues, fostering strong relationships and ensuring consistent communication. 

• Work closely with program and administration staff on equipment maintenance. 

• Collaborate with senior management to develop strategic plans for the enhancement, refurbishment, and long-term sustainability of properties. 

Staff Management: 

• Oversee and develop Facility Managers, Maintenance, and Custodial staff. 

• Ensure timely responses to work orders and maintenance requests. 

• Develop evaluation and monitoring systems for routine facility maintenance. 

• Manage purchase orders for facility supplies and equipment. 

• Monitor staffing and retention. 

Who you are/What you bring:  

• Bachelor's degree in construction management, Facilities Management, or Engineering OR 

• 5+ years of facility management experience and familiarity with SACC guidelines preferred 

• 3+ years of direct staff supervisory and management experience 

• Experience in customer service, vendor management, scheduling, purchasing, inventory management, facility management or building maintenance is required 

• Professional certification, affiliation, and/or membership in fields of facilities management, Building Owners and Managers Association, desired 

• Excellent communication, team building, and leadership skills are essential 

• Self-starter with strong organizational skills and attention to detail 

• Highly professional and team oriented with a passion for excellence and eagerness to help the department meet our goals. 

• Ability to multi-task, prioritize, and complete assignments under strict deadlines with minimal supervision 

• Have a working knowledge of Microsoft Office suite building tracking systems and ability to run reports 

Compensation: The salary for this role is $100,000 to $110,000; where the finalist falls in this range will be commensurate with skills and experience.  
 

Benefits: PAL offers a comprehensive benefits package which includes health insurance, flexible spending account options, an employee assistance program, tuition reimbursement, pet insurance, life insurance, retirement savings options, a generous paid time off policy, training and more!  

Location: This is a hybrid role; in office presence is required at our headquarters located at 34 1/2 East 12th Street New York, NY 10003. Travel locally within NYC to any of our program sites is needed. 

At the Police Athletic League, we seek people who are talented, creative and passionate to help create a more inclusive city and better futures for our youth. We’re devoted to empowering communities and building the best places to work, and that goes for our own teams too. 

The Police Athletic League is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected characteristic including, but not limited to, an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. 

Employment with PAL is contingent upon successful completion of all the Agency’s lawful pre-employment checks, which may include a background check.