Join the LuCrew as a remote Customer Service Agent—provide top-notch support, build customer relationships, and uphold our brand standards through exceptional communication and problem-solving.
We are currently hiring fully remote agents in the following states: PA, UT, GA, and TX.
The shift is: 9 AM-5:30 PM PST, 10 AM-7:30 PM CST, and 11 AM-8:30 PM EST.
Lulus Vision
At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focus on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!
Our Commitment
Lulus is proud to be an equal opportunity employer and strives to create an organizational climate that fosters diversity, equity, inclusion and belonging so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.
Job Summary
We are looking for a highly motivated and adaptable Customer Service Agent to join our fast-paced, high-volume contact center. In this role, you will provide outstanding customer service across various channels, including chat, SMS, email, and phone. The ideal candidate thrives in a dynamic environment, excels at problem-solving, and is skilled in de-escalating challenging situations with professionalism and empathy. As a Customer Service Agent, you will assist customers by answering questions, resolving issues, and maintaining the company’s high standards of communication and conduct. You will use your knowledge of products, policies, and resolution techniques to address customer needs while building strong, lasting relationships to enhance service quality and customer retention. This is a full-time, remote (work-from-home) position that requires a quiet and distraction-free environment.
What You'll Do
- Respond promptly and professionally to customer inquiries across chat, SMS, email, and phone
- Multitask effectively, switching between communication platforms and tools
- Assist with order placement, site navigation, and purchasing decisions
- Identify, troubleshoot, and resolve customer issues efficiently
- Maintain a consistent tone and high-quality service across all communication mediums
- De-escalate situations using problem-solving, communication, patience, and empathy
- Manage a high volume of customer interactions (often simultaneously) while maintaining accuracy and attention to detail
- Adhere to performance metrics, including response time, resolution time, and customer satisfaction
- Uphold the company’s brand standards in communication and conduct
- Maintain a thorough knowledge of company products and communicate this to customers
- Build rapport with customers to enhance service and promote customer retention
- Provide feedback to management on recurring issues to help improve processes, products, or services
- Participate in training to enhance skills and stay updated on company policies
What You'll Need
- High School Diploma or equivalent
- 1-2 years of customer service experience
- Strong interpersonal skills
- Professional phone etiquette
- Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
- Exceptional grammar and punctuation
- Creative problem-solving skills, including the ability to multitask
- Knowledge of customer service principles and best practices
- Ability to work in a team as well as independently
- Ability to work remotely in a quiet and distraction-free workspace
- Highly consistent internet connection to support VPN and VOIP (Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure)
What You’ll Love About Us:
- Great Company Culture - Where you can be your true authentic self!
- Competitive Wage Progression Plan
- Medical, Dental, and Vision benefits
- Voluntary Life & AD&D Insurance, Critical Illness, Short Term Disability
- Prepare for the future - 401(k) with a company match
- Employee Stock Purchase Plan (ESPP)
- Wardrobe Perks - 30% employee discount!
- Recognition of employee birthdays and work anniversaries!
- Work that stays at work - Genuine work/life balance
- Rest and Relaxation - Generous Paid Vacation and Sick Time, and Paid Company Holidays
- Paid Parental Leave
We’re ready to meet you! Come help us achieve our ambitious goals!
