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The Hotel Operations Manager manages all operations for assigned department. All duties are to be performed in accordance with departmental and the property policies, practices, and procedures. Responsible for
Housekeeping, Front Desk, along with Customer Service, Vendor relationships and Team Building.
- Assists with the operational functions within the department consistent with the strategic plan and vision for the department, the division, and the property.
- Manage inventory and set daily rates to maximize revenue for the assigned property.
- Assists with monitoring fiscal budget, operations of assigned department(s) and marketing strategies to produce both short term and long-term profitability for the property.
- Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company's core service standards and brand attributes.
- Provides input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure the property's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
- Assists with managing the Human Resources responsibilities for assigned department(s) to include: Creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and employee retention.
- Create succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements.
- Ensures guest complaint resolution procedures are implemented within the purview of the property class philosophy and service.
- Reviews employee work schedules and works closely with Hotel Management Team to balance employee needs with work demands.
- Responds to notification of unusual events or circumstances requiring mid-level management attention. Informs Executive Management Team of situations that require their attention.
- Performs all front desk duties when necessary.
- Responds to emergency situations accordingly.
- Performs other job-related duties as assigned.
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