Director, Information Technology Solutions

COMPANY OVERVIEW 

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.   

JOB SUMMARY  

The Director of IT Solutions Delivery at Volunteers of America Chesapeake & Carolinas (VOACC) provides leadership in delivering innovative, secure, and scalable technology solutions that align with the organization’s Vision 2030. This leader combines strategic thinking with tactical execution, focusing on transformational technologies that improve whole-person care, enhance the experience of those served, and boost organizational performance across housing, health, and human services.

This position oversees cross-functional delivery teams and enterprise projects across various systems, including EHR, Microsoft 365, cybersecurity, automation, and vendor-integrated platforms, while promoting a culture of continuous improvement, collaboration, and service excellence. This position is a mission-critical leader in VOACC’s commitment to serving vulnerable populations through integrity, compassion, and service excellence. The Director, IT Solutions Delivery must embody and promote the agency’s core values, while using technology to amplify impact and foster transformative experiences for employees, partners, and the people we serve.

RESPONSIBILITIES: 

VISION 2030 INTEGRATION

• Advance VOACC’s Vision 2030 Enabler #2: “Successful Technology Enhancement and Utilization” by:
• Completing all planned IT investments by FY2030.
• Outlining and completing IT goals for FY2026.
• Achieving 95% employee use of core platforms and systems.
• Drive IT contributions to other Vision 2030 pillars:
  • Broaden access to whole-person care (e.g., Electronic Health Records enablement, integrated health data).
  • Strengthen the brand through digital storytelling and improved technology experiences.
  • Enhance the person-served experience through service-quality platforms and digital feedback tools.
  • Support workforce culture with modern tools for engagement, learning, and performance recognition.

STRATEGIC LEADERSHIP & PROGRAM OVERSIGHT

•  Serve as a strategic advisor to senior leadership on digital transformation, operational efficiency, and regulatory alignment.
• Align all IT initiatives with Vision 2030 priorities, including whole-person care integration, workforce development, and smart growth.
• Champion cross-departmental technology partnerships to strengthen brand equity and impact.
• Translate complex technology challenges into high-impact, user-centered solutions. 

TECHNOLOGY SOLUTIONS & INNOVATION

• Lead the end-to-end delivery of enterprise IT initiatives across infrastructure, clinical systems, finance, communications, and mobile platforms.
• Implement user-centric solutions through agile teams and modern frameworks, integrating EHR, and collaboration suites.
• Ensure high-quality solution design and execution, emphasizing performance, security, and operational sustainability.
• Guide the deployment of automation that drives efficiency, compliance, and measurable outcomes.  

INFRASTRUCTURE & CYBERSECURITY STEWARDSHIP

• Manage VOACC’s hybrid infrastructure, including Microsoft and network environments.
• Oversee enterprise cybersecurity architecture with adherence to HIPAA and other IT regulations.
• Ensure disaster recovery, endpoint security, and backup strategies are active and tested at least annually.
• Implement governance for third-party risk management and vendor due diligence.  

ELECTRONIC HEALTH RECORDS & CORE SYSTEMS OPTIMIZATION

• Direct the management, configuration, and integration of Electronic Health Records and related clinical applications.
• Collaborate with Administration, Organizational Excellence, Compliance, and Clinical teams to ensure accurate, accessible, and compliant health data systems.

PEOPLE LEADERSHIP & IT OPERATIONS

• Lead, mentor, and grow a high-performing IT team with an emphasis on accountability, innovation, and service excellence.
• Foster strong relationships across departments to enable user training, engagement, and adoption of enterprise systems.
• Maintain and enhance IT service management through ITIL-aligned processes.

PROJECT & VENDOR MANAGEMENT

• Own delivery of complex, multi-phased initiatives from planning to post-deployment support.
• Oversee external vendor management, contract negotiations, and technology evaluations.
• Coordinate pilots and rollouts for new enterprise platforms, ensuring change management, user readiness, and performance monitoring.

REQUIREMENTS 

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related field required. Master’s degree or MBA preferred.

• Relevant certifications (e.g., PMP, CISSP, CISM, Microsoft certifications) highly desired.  

• Minimum of 8–10 years of progressive IT leadership experience in healthcare, human services, or nonprofit environments.

• Demonstrated success delivering enterprise-level IT projects in hybrid environments.

• Expertise in Microsoft 365, cloud infrastructure, and Electronic Health Records system administration.

• Proven track record in managing cybersecurity frameworks and regulatory compliance.

PHYSICAL REQUIREMENTS: 

The physical requirements described below represent those an employee must meet to perform the essential duties of this job successfully.  Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.  

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.  

• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, and perform basic and light home maintenance activities, and operate office equipment. 

• Operating office equipment requiring continuous or repetitive hand/arm movements.  

• The ability to remain in a sitting position for extended periods.

OTHER DUTIES: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.