Project Coordinator - Field Services

Workplace setting: Hybrid

Location: Irving, TX

Who WE are:

RailPros is the premier provider of engineering and diversified safety services to America’s rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers’ challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services – we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Project Coordinator – Field Services position provides essential support for the Business Operations Manager, Supervisors, Field Managers, and Field Staff. This role coordinates activities for clients across the U.S., including document verification, execution of contracts, supplying rates, scheduling, and extensive communication with railroads for planned projects in the field.

Essential Duties & Responsibilities:

• Works with railroads and contractors to ensure all permits and license requirements are met before any construction/work occurs on or near railroad property.
• Coordinates closely with the field for scheduling flagging and/or construction monitoring.
• Actively anticipates, identifies, and resolves issues, initiating steps to manage any conflicts.
• Involved in reporting processes and ensures accurate data input for all communications.
• Creates and edits documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF.
• Expertly utilizes email and verbal communication with customers.
• Strong organizational skills to manage numerous customers daily.
• Answers diverse phone calls with excellent customer service skills.
• Other duties as assigned or required to meet business needs.

Knowledge, Skills, & Abilities:

• Proficiency with electronic communications, including phone, email, and text.
• Experience dealing with customers firsthand, navigating difficult situations, and resolving issues to meet departmental commitments.
• Proven experience in making decisions while adhering to departmental guidelines.

Required Education and Experience:

• A high school diploma or equivalent.
• Two years of administrative and/or project management experience.

Preferred Education and Experience:

• Prior experience in client/customer service.

• Experience in project coordinating.
• Some college preferred.

Additional Qualifications, Certifications, etc.:

• Excellent customer service skills and the ability to think and work independently.
• Discretion in handling confidential information is required.
• Detail-oriented with strong collaboration skills.
• High level of communication proficiency.
• Flexibility in a dynamic work environment.

Why Work at RailPros?

• Impactful Work: Play a vital role in ensuring project success while contributing to the safety and efficiency of railroad operations.
• Career Development: Opportunities for growth and advancement in a supportive environment.

• Team Collaboration: Work alongside dedicated professionals in a culture that values teamwork and open communication.
• Innovative Solutions: Be part of a company that embraces technology and innovation to enhance project coordination and client satisfaction.

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee-to-family coverage.
• Life & Disability Insurance: Employer-paid with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match.
• Paid Time Off (PTO): Generous vacation and sick leave.
• Wellness Programs: Access to various wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company-funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer-funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.

Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving. Apply now  for an opportunity to contribute to our success.

Equal Employment Opportunity (EEO):

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at peopleoperations@railpros.com. We value diversity and strive to create an inclusive environment for all employees.

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