Resident Advocate-Sallys House

OUR MISSION

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary:  Provides a safe, secure, and supportive residential environment for all clients and guests. Monitors daily activity throughout the shelter to ensure client safety in the facility.

Key Responsibilities: 

• Provides emotional support to residential clients, demonstrates sensitivity, supports those in crisis, and is non-judgmental and tactful in words and actions; crisis response and intervention. 
• Collaborates with case manager(s) on service updates or needs for clients via documentation, email, and/or verbal communication.
• Communicates with supervisor and designated staff regarding pertinent client issues.
• Intervenes in crisis situations, using approved methods to promote the safety of all residents.
• Monitors security cameras and follows appropriate procedures to ensure client and building safety
• Assists with special events and activities scheduled shift.
• Participates in system data collection in an accurate, complete, and timely manner and completes data entry into Client’s First in a timely manner.
• Conducts intakes with new clients including reviewing shelter policies, tours of the facility, completing intake paperwork, and providing needed personal supplies.
• Monitors supplies such as bedding, towels, pillows, etc.; prepares rooms for new clients.
• Monitors resident advocate desk and assist clients with basic needs such as distributing medication, toiletries, etc.
• Provides light household tasks (i.e. spot cleaning rooms, washing shelter linens, spot cleaning common areas of shelter)
• Transports clients in company vehicle to and from appointments, meetings, or hospital.
• Monitors the facility for safety and cleanliness.  Takes appropriate action to maintain the cleanliness of the shelter, as needed. 
• Assists clients with basic life skills activities including healthy habits, clean living skills, organization, daily planning, time management, etc.
• Provides backup coverage to hotline phone calls, assesses level of client risk, as well as provides mental and emotional state of mind by active listening, comforting words, and positive problem-solving.
• Conducts client exit interviews, when necessary.
• Monitors interns and volunteers and supports and guides them when necessary.
• Performs basic administrative tasks, including filing, incident report summaries, and other
• duties, not listed here, deemed necessary for the well-being of the agency.
• Performs other job-related duties as assigned. 

Requirements: Bachelor's Degree in psychology, social work, sociology, or similar with 6 months of experience working in a residential facility, shelter, or similar environment OR an Associate’s Degree and any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities. 

Licenses and Certifications: Valid Texas Driver’s License and clear driving record

Knowledge, Skills, and Abilities:

• Knowledge of domestic violence and client trauma.
• Skilled in Microsoft Office applications.
• Skilled in verbal de-escalation and crisis management.
• Ability to maintain a clear and valid Texas driver’s license.
• Ability to communicate in both written and verbal formats to meet position responsibilities.
• Ability to be sensitive to the language, economic, and cultural needs of clients.
• Ability to safely drive a company vehicle to off-site locations and attend off-site meetings and events.
• Maintains professional boundaries with clients at all times.
• Protects client confidentiality.
• Ability to work overtime when necessary to cover shifts

Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs).

Working Conditions: Work may be performed, but is not limited to an office environment. Ability to work some weekends, evenings, and overnight hours.

More About US:

At The Family Place, we embrace and live our values: TEAM
 

• Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
• Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
• Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
• Mission-Focused: Clients come first. Service is our passion experienced with empathy and compassion.

What We Offer:

• Competitive salary
• Health, dental, and vision insurance
• Agency-paid short-term disability (60% salary replacement up to 11 weeks)
• Multiple Life, AD&D, and Hospitalization in life insurance options
• Retirement options through: 403b, agency matching, and HAS accounts
• Generous paid time off and holidays
• Professional development opportunities
• Benefits referenced above for FT employees

Are you ready to join us in the fight to end domestic violence?

Apply Now

Disclaimer:
This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will.